Mobile Case Manager

Shepherds House Ministries•Bend, OR

1d•Onsite

About The Position

At the Shepherds House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing. We are seeking a passionate and mission-driven Mobile Case Manager to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. The Mobile Case Manager provides trauma-informed, participant-centered support to promote safety, stability, and progress toward housing and well-being. As part of a small mobile team, this role drives into areas throughout the Bend area, engaging participants, assessing needs, developing individualized plans, coordinating services, maintaining accurate documentation, and collaborating with staff and community partners while upholding organizational values and ethical standards.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Behavioral Sciences, or a related field, or equivalent combination of education and relevant lived/professional experience
Experience providing case management, outreach, or direct services to individuals experiencing homelessness or complex needs
Knowledge of trauma-informed care and ability to engage participants with empathy and professional boundaries
Ability to conduct assessments and develop individualized service or case plans
Experience coordinating referrals and collaborating with internal teams and community partners
Strong documentation skills, including maintaining accurate and confidential records (e.g., HMIS)
Strong communication, organizational, and crisis de-escalation skills, with the ability to manage a diverse caseload

Responsibilities

Conduct outreach to houseless individuals, building relationships and assessing needs
Provide participant-centered, trauma-informed case management
Complete intakes, assessments, and identify barriers and goals
Develop and maintain individualized service or case plans
Manage an active caseload with consistent follow-up and support
Connect participants to housing resources and stability pathways
Coordinate referrals to healthcare, behavioral health, employment, and social services
Collaborate with staff, volunteers, and community partners for continuity of care
Maintain accurate, timely, and confidential documentation in required systems
Respond to crises appropriately using de-escalation and support connections