Mitigation Manager

Paul Davis•Chagrin Falls, OH

60d

About The Position

The Mitigation Manager is responsible to lead the Mitigation department to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and most urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.

Requirements

High school diploma or equivalent
Previous leadership experience in restoration, construction, or a related industry
Valid driver's license and reliable transportation
Sound planning and organizational skills
Excellent communication and presentation skills
Dedication to customer service
Capable of balancing and independently managing both field work and office responsibilities
Current knowledge of mitigation techniques, technologies, equipment and methods
Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
Strong leadership and motivation skills

Nice To Haves

2 years leading a team of 4 or more direct reports in a restoration environment.
Certification in restoration or related field preferred (e.g., IICRC certification - WRT, AMRT, FSRT, ASD)
1-2 years of Xactimate Experience
Analytical experience with proficiency in platforms such as Excel and Power BI

Responsibilities

Manages projects per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration.
Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
Assess team competencies and coach individuals to close operational gaps
Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
Manage mitigation project budgets with direction from assigned Project Managers
Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
Identify potential project risks and issues and communicate them to project managers
Work with customers directly in escalation situations and/or in highly complex project deliveries
Train personnel towards improved productivity regardless of tenure
Ensure Quality Metrics KPIs are documented, and minimum insurance carrier expectations SLAs are maintained
Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
Maintain mitigation supply inventory levels
Assist field technicians on project sites when required
Responsible for review of hourly timecards for bi-weekly Payroll processing