Mitigation Manager
About The Position
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities. Mitigation Manager role on the Team (Job Responsibilities): Oversees and directs water and fire mitigation technicians while also performing hands-on mitigation duties as needed to maintain efficiency, quality standards, and timely project completion Focus and dedication to providing excellent customer service. Assist other team members when needed and work with other departments. Responsible for training and mentoring mitigation technicians to ensure proper procedures, safety compliance, and consistent quality of work Ensure your crews are ready at all times and every morning to handle the day through a team huddle. Meet clients and adjusters on site to assist in issue resolution and provide professional opinion. Re-inspect job sites for quality control. Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner. Maintain inventory of clean, properly stocked and organized trucks along with all company equipment. Be accessible by phone and participate, as necessary, in the on-call schedule. We support and hire Veterans and we are an Equal Opportunity Employer!
Responsibilities
- Oversees and directs water and fire mitigation technicians
- Performing hands-on mitigation duties as needed
- Maintain efficiency, quality standards, and timely project completion
- Providing excellent customer service
- Assist other team members when needed and work with other departments
- Training and mentoring mitigation technicians
- Ensure proper procedures, safety compliance, and consistent quality of work
- Ensure crews are ready at all times and every morning to handle the day through a team huddle
- Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
- Re-inspect job sites for quality control
- Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner
- Maintain inventory of clean, properly stocked and organized trucks along with all company equipment
- Be accessible by phone and participate, as necessary, in the on-call schedule
Benefits
- Bonus based on performance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
