Mitigation Manager
About The Position
Our recruiting firm is actively hiring an experienced Mitigation Manager for our client, Paul Davis Restoration, located in Northridge, Los Angeles, California. This is a full-time management role leading field mitigation operations throughout the Greater Los Angeles region. If you are an experienced restoration and mitigation leader looking to grow your career with an industry leader, this could be your ideal next step. About the Role - What Does a Mitigation Manager Do? Lead and develop a team of 5+ mitigation technicians serving customers throughout Northridge and the Los Angeles surrounding communities Help residential and commercial clients recover from disasters such as fire, water, mold, storm, or biohazard events Ensure mitigation projects are completed on time, on budget, and according to industry and company standards Deliver exceptional customer service while communicating through modern technology platforms Provide leadership, escalation support, and problem-solving for field operations Make a meaningful difference in your local community Why Join Paul Davis Restoration? Paul Davis is an industry leader in restoration and reconstruction services for insurance providers and large commercial clients across the United States and Canada. The Northridge/Los Angeles region is growing, offering excellent career advancement and leadership opportunities. Employees enjoy: Industry training and certification support Leadership development and internal promotion opportunities Strong operational support and resources A mission-driven team culture Paul Davis is built upon values of customer service, communication, leadership, and delivering excellence to people in their time of need. Core Values Deliver What You Promise Respect the Individual Have Pride in What You Do Practice Continuous Improvement Vision: To provide extraordinary care while serving people in their time of need. Mission: To provide opportunities for great people to deliver Best in Class results.
Requirements
- Insurance/TPA restoration industry experience REQUIRED
- 5+ years mitigation management experience overseeing field teams, including team management and development
- Experience working with insurance carriers, TPA programs, and compliance requirements
- Experience managing large-loss residential or commercial restoration projects
- Strong customer service communication skills
- Ability to work nights, weekends as needed
- Valid driver’s license with clean driving record
- Ability to pass background check & drug screening
- Bi-lingual in English and Spanish
Nice To Haves
- IICRC Certifications (WRT, ASD, FSRT or equivalent)
- Estimating experience with Xactimate and/or Symbility
Responsibilities
- Manage and oversee water mitigation, mold remediation, fire/smoke mitigation, biohazard cleanup, tarping, and board-up services
- Lead, train, mentor, and develop mitigation technicians in the field
- Ensure project schedules, margins, documentation, and scope accuracy are achieved
- Meet with clients and insurance adjusters onsite to resolve scope issues
- Perform jobsite reinspections and quality control checks
- Maintain company equipment, vehicles, and inventory readiness
- Provide internal communication and collaboration with office/production departments
- Respond urgently to customer concerns and escalation needs
- Represent the Paul Davis brand with professionalism and integrity in the Los Angeles market
Benefits
- Paid training and industry certification support
- Health benefits package
- PTO, sick days, and paid holidays
- 401k match program
- Company vehicle, laptop, phone
- Employee referral program
- Great team culture and growth opportunity in the Los Angeles/Northridge, CA market
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
