Mission Support Specialist

Department Of Homeland Security • Charlotte, NC

39d • Onsite

About The Position

This position is located in the U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Trade (OT). The position serves as a Mission Support Specialist and plans and carries out a wide variety of mission support, workforce management, administrative research, and program planning activities related to the missions and functions of the Office of Trade. This position starts at a salary of $73,939.00 (GS-11, Step 1) to $115,213.00 (GS-12, Step 10) with promotion potential to $115,213 (GS-12 Step 10). The employee performs assignments of moderate difficulty requiring the application of fundamental principles, concepts, techniques, and guidelines in an administrative specialty area(s).

Requirements

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU.
• Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Preparing local records and assisting with producing various reports. Coordinating with the supervisor and staff to ensure receipt of documents and that actions are completed in a timely manner. Gathering necessary information and preparing briefing materials for supervisors and other senior management officials.
• Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating and monitoring administrative projects such as logistics, space, budget etc. Gathering information to identify and analyze problems and make recommendations to improve effectiveness and efficiency of work. Developing new or modified administrative program work methods, approaches or procedures for delivering effective services to customers.
• NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/01/2025.
• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
• Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

Responsibilities

• Applying a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems.
• Performing administrative services essential to office operations such as, equipment, financial management, logistics and records management, ordering supply request, greetings guests, and answering phones.
• Developing new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers.
• Developing and delivering briefings, projects, papers, status/staff reports, and correspondence to managers to foster understanding and acceptance or findings and recommendations.
• Representing the office in dealings with vendors and organizations within the agency.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: National Security and International Affairs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees