MIS Application Specialist

Ricoh Careers • Parma, OH

2d

About The Position

We are seeking a detail-oriented and technically skilled MIS Application Specialist with experience in Avanti Slingshot or similar Management Information Systems (MIS), preferably within the print industry. The ideal candidate will support system integration, workflow development, and testing, while also serving as a key liaison between the support team and business users.

Requirements

• 3+ years of experience with Avanti Slingshot or similar MIS platforms in the print or manufacturing industry.
• Experience with workflow automation, testing, and system configuration.
• Familiarity with ticketing systems like ServiceNow.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide day-to-day support for the Avanti Slingshot MIS or equivalent MIS platforms.
• Collaborate with internal teams to build, test, and implement new workflows and system enhancements.
• Work closely with the Support Group to manage and resolve tickets received via ServiceNow or similar platforms.
• Assist in system integration projects, ensuring seamless data flow between MIS and other enterprise systems (e.g., SAP, ERP).
• Translate business requirements into technical solutions and support documentation.
• Participate in user acceptance testing (UAT) and provide training or guidance to end users as needed.
• Troubleshoot and resolve system issues, escalating to vendors or IT teams when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees