MIS Helpdesk Technician

Great Southern Wood Preserving • Abbeville, AL

3d

About The Position

Great Southern Wood Preserving, Inc., makers of Yellawood brand Pressure Treated Pine, is seeking an MIS Helpdesk Technician. The individual will assist our customers with questions and problems concerning computer systems, hardware, and software. This is a full-time position offering competitive pay and a full benefits package. About Great Southern Wood Preserving: Great Southern Wood Preserving, Inc. is the industry’s leading producer of pressure-treated lumber products for D-I-Y retail home centers, pro-dealers, and other retail building-related segments. Our YellaWood brand pressure-treated pine is widely known to consumers throughout the South who use it for various outdoor building projects. Great Southern also distributes a large volume of products from many of the best-known brands in the industry. Thanks to 15 full-service treating plants and several production facilities, Great Southern Wood is strategically located to provide prompt and efficient service to lumber yards and building supply stores throughout the South, Midwest, and Northeast.

Requirements

• Bachelor's degree or minimum of four (4) years of college education in Computer Science or a related field, or equivalent combination of education and experience.

Responsibilities

• Work with customers remotely and in person, guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency.
• Provide quick and effective assistance with information technology systems.
• Listen attentively to customers’ questions and concerns and offer optimal solutions.
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Infer, inquire, and transcribe day-to-day hardware/software issues
• Delegate issues as they become more advanced; escalate when higher priority
• Collaborate with teammates to inform and stay up to date on need-to-know's
• Follow up with end users and teammates to ensure good support

Benefits

• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Profit sharing
• Flexible spending accounts
• Dependent scholarship program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level