MIS Application Specialist

Ricoh Americas Corporation-posted 28 days ago

Full-time • Mid Level

Parma, OH

5,001-10,000 employees

Professional, Scientific, and Technical Services

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We are seeking a detail-oriented and technically skilled MIS Application Specialist with experience in Avanti Slingshot or similar Management Information Systems (MIS), preferably within the print industry. The ideal candidate will support system integration, workflow development, and testing, while serving as a key liaison between the support team and business users.

Provide day-to-day technical support for business applications or MIS platforms.
Collaborate with internal teams to build, test, and implement new workflows and system enhancements.
Work closely with the Support Group to manage and resolve tickets received via ServiceNow or similar platforms.
Assist in system integration projects, ensuring seamless data flow between MIS and other enterprise systems (e.g., SAP, ERP, XML, JSON, API).
Translate business requirements into technical solutions and support documentation.
Participate in user acceptance testing (UAT) and provide training or guidance to end users as needed.
Troubleshoot and resolve system issues, escalating to vendors or IT teams when necessary.

3+ years of experience with Avanti Slingshot or similar MIS platforms in the print or manufacturing industry.
Experience with workflow automation, testing, and system configuration.
Familiarity with ticketing systems like ServiceNow.
Excellent communication and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.

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