Minibar Attendant at The Whitby Hotel

Crosby Hotel LLC•New York, NY

About The Position

The Minibar Attendant is responsible for accurately stocking, reporting, itemizing, and cleaning the minibars in guest rooms. The Minibar Attendant takes inventory and restocks guest room minibars on a daily basis and processes the guests’ charges for the items used.

Requirements

Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
Must understand how to use POS programs such as Micros
Must be open to working AM/PM shifts, weekdays, weekends, and holidays
Strong attention to detail and organizational skills
Ability to manage inventory and track stock levels accurately
Ability to perform manual handling and physical tasks
HOTSOS knowledge preferred
To take personal responsibility for punctuality

Responsibilities

Accurately stock, itemize, and clean guest room minibars daily.
Take inventory, process guest charges for consumed items, and ensure accurate posting.
Ensure rotation of minibar products and maintain proper presentation standards.
Collaborate with housekeeping and other departments to ensure seamless service
Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate.
Identify and report discrepancies, damages, or missing items to management
Maintain organized stock areas and assist with ordering and replenishment
Follow all food safety, hygiene, and allergy protocols
Deliver the highest level of customer service with professionalism and courtesy.
Display appropriate telephone etiquette and effective communication at all times.
Support other team members and assist with departmental duties as required.
Take responsibility for punctuality, organization, and maintaining a clean workspace.