Hotel Minibar Attendant

Minibar North America Inc.•San Francisco, CA

About The Position

Refilling and Operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at upscale hotels in San Francisco, CA, as well as following operational best practices, SOPs, and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center (Minibar Department), resulting in high utilization and revenues. Attendants must record all sales from the refreshment center in a timely, courteous, and professional manner using Minibar Systems supplied equipment. Attendants must restock all bars completely with fresh products, and maintain the cleanliness and appearance of each refreshment center. Attendants must be able to effectively communicate any issues regarding the refreshment center operation with hotel management.

Requirements

Attendants must be authorized to work in the United States
Speak English
Be familiar with reading and understanding computer-generated reports
Have basic math and computer skills
Have a sense of order, alertness, and attentiveness
Must be able and willing to work 5 days a week including weekend days and Holidays
Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs
All candidates must be able to satisfactorily pass a background check and drug test to be eligible for employment.

Responsibilities

Complete opening procedures in Minibar System to include, preparation of a listing of rooms to inventory each day, from a Minibar Point of Sale system, preparation of a restocking cart using FIFO.
Receive and store product following FIFO when a new order is received ensuring the Minibar storage areas are always kept clean and organized.
Attendants are responsible for cleaning their restocking cart and the Minibar Office area.
Attendants will push the cart from room to room during the daily refill process.
Each Attendant will restock an average of 140-160 minibars per full working day or an average of 70-80 minibars per half working day.
Knock on room doors and announce themselves as instructed.
Enter rooms, unlock or open, and inventory the refreshment center, record sales and occlusions using the handheld unit and restock bars as instructed.
Ensure all in-room accessories and promotional materials are present and replace if required.
Wipe down and clean minibars and snack trays as needed.
Note any maintenance issues and communicate those to management.
Close the refreshment center, relock if necessary, and exit the room leaving it in the same condition as when entered.
Maintain an awareness of products, product expiration dates, and inventory levels to prevent stock-out situations.
In addition to the daily restocking of 140-160 minibars, deep clean 10 minibars and trays every day ensuring the expired product is removed and FIFO restocking is followed.
Attendants are responsible for removing any outside food that has been placed in the minibars by guests.
Return to and recheck DND rooms that were noted in the first refill round
File reports in an orderly fashion.
Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.
Other duties as assigned by Operations Supervisor/Manager.
Follow all specified health and safety guidelines at the workplace.