Mini Bar Services Coordinator -The Cosmopolitan

MGM Resorts International

1d • $20

About The Position

As a Mini Bar Coordinator at The Cosmopolitan, you’ll be at the heart of the action, driving revenue, ensuring accuracy, and keeping things running smoothly behind the scenes. From managing financials to being the go-to expert for all minibar operations, your role is key to creating a seamless and elevated guest experience. If you’re detail-driven, love working with numbers, and enjoy being the team’s trusted resource, this is your moment to shine!

Requirements

• 6+ months of prior relevant customer service experience
• High School Diploma or GED
• Must be 21 years of age or older

Nice To Haves

• Auditing systems or accounting experience is a plus

Responsibilities

• Review charges/credits in the Minibar Suspense/Dispute accounts
• Move credits/charges to the correct guest folio
• Settle guest accounts accordingly and in a timely manner
• Create and update Excel Spreadsheets
• Research variances to ensure charges are posted correctly
• Research all guest disputes
• Work closely with the accounting team
• Perform weekly money transfers
• Answer telephones and respond to general inquiries
• Direct work orders and guest requests pertaining to the Minibar
• General office and paper filing
• Interact with peers

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED