Mini Bar and In-Room Dining Server

NOBU RYOKAN MALIBU•Malibu, CA

3d•Onsite

About The Position

To provide seamless service regarding all food and beverage experiences. Receive or take orders from guests, setup and deliver food and/or beverages orders, check on guest satisfaction and settle all guest bills. Responsible for stocking, maintaining, cleaning and posting charges for all in-room mini bars.

Requirements

High school diploma or equivalent vocational training certificate required.
Prior experience as room service, restaurant or banquet server. Prior experience within a four-star hotel brand preferred.
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. cell phones, etc).
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Must be customer-service oriented.
Must have excellent hospitality skills.
Must meet age requirement to serve alcoholic beverages.

Nice To Haves

Prior experience within a four-star hotel brand preferred.
Knowledge of additional language(s) preferred.

Responsibilities

Contribute building and maintaining a first-rate team.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Maintain complete knowledge of correct maintenance and use of all equipment.
Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
Anticipate guests’ needs, respond promptly and acknowledge all guests throughout stay.
Maintain and improve the quality of the guest experience at all times.
Resolve guest complaints to ensure guest satisfaction.
Maintain complete knowledge at all times of:
all hotel features, services, and hours of operation
all room types, numbers, layout, decor, appointments and location
all room rates, special packages and promotions
daily house count, and expected arrivals and departures
room availability status for any given day
all VIPs guests, special requests or any in-house guest concerns or issues
in-house guest list and be familiar with guests' names and room locations.
scheduled in-house group activities, locations and times
Follow California ordinances and laws regarding responsible service of alcohol.
Answer guest questions regarding menu and beverage selections.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Operate point of sales (POS) system; input guest orders and post charges to guest room according to procedures.
Set tables and/or in-room trays according to service standards.
Serve food courses and beverages to guests.
Ensure guest satisfaction with each food course and/or beverages.
Ensure timely removal of dirty dishes and glassware.
Maintain organization and cleanliness of work areas, china, glass, etc., throughout the day. Including washing dishes and/or loading dishwasher, restocking all china, glass, silver.
Complete closing duties, including restocking fridge, service areas, cleaning service area, locking of mini bar storage, and checking out with manager.
Setup all welcome amenities, arrival tea, turndown amenities and any special guest requests.
Account and charge for consumed mini bar items.
Remove dust, smudges and spills from mini bar cabinet.
Replace used coffee mugs and glasses with clean ones. DO NOT clean in bathroom sink.
Empty liquid from ice bucket and wipe all surfaces dry.
Restock all food and beverage items.
Deep clean all guestroom mini bars equipment, fridge and drawers. Report any issues or damage.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas and public spaces, including but not limited to outdoor guest patios, outdoor fireplaces, pool deck and fitness area.
Return smartphone and assigned guest room keys.
Assist whenever necessary in performing job functions in other departments such as Housekeeping and Bell/Valet.
Access all functions of computer system in accordance with departmental specifications.
Any other duties as assigned by Manager on Duty or General Manager.
All colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including but not limited to ensuring proper phone etiquette, courteous and respectful behavior, and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.