Military Pathways Program - Implementations Analyst

Fiserv•Lincoln, NE

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Whether transitioning from active duty to civilian life or currently serving in the National Guard or Reserve, our Military Pathways – XD Implementations Analyst, presents an opportunity assist in implementation, training, consulting, and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Your background in training management, communications, team leadership, and adapting to evolving situations equips you with the skills needed to excel in implementation at Fiserv. Join us to apply your military expertise in driving client success, coordinating efforts, and contributing to effective product delivery beyond your military service. You must possess unrestricted work authorization and not require future sponsorship. Military-affiliated applicants encouraged to apply (Veterans, Military Spouses, Guard/Reservists).

Requirements

Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience).
2 Years’ minimum experience with customer facing projects or in a client support role.
Proficient core computer skills (ex-Microsoft Office, moving files between systems, Windows basics).
Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications.
Research and analytical skills to be able to solve problem issues and determine appropriate options for clients.

Nice To Haves

Fiserv core or Online Banking experience.
Time management skills to work on multiple projects and effectively meet deadlines.
Basic networking and data communication are beneficial.
Project Management experience and/or PMP certification.

Responsibilities

Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
Projects typically are multiphase, including analysis, configuration, training, testing and support.
Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
Assist with documentation / review of implementation procedures.
Projects may also include data mapping, code validations, and go live support via phone or client onsite support.