Military Pathways Program - Implementations Manager (Lincoln, NE)

Fiserv • Lincoln, NE

1d

About The Position

Whether transitioning from active duty to civilian life or currently serving in the National Guard or Reserve, our Military Pathways – Implementations Manager, presents an opportunity to leverage your military experience in a new capacity. Leading implementation projects, coordinating teams, connecting with the client and ensuring the successful execution of tasks will be central to your responsibilities in overseeing implementation operations. Your background in strategic planning, team leadership, and adapting to evolving situations equips you with the skills needed to excel managing product implementation at Fiserv. Join us to apply your military expertise in driving product success, coordinating efforts, and contributing to effective project delivery beyond your military service. You must possess unrestricted work authorization and not require future sponsorship. Military-affiliated applicants encouraged to apply (Veterans, Military Spouses, Guard/Reservists).

Requirements

• 3+ years of people management experience.
• 7+ years of experience in technical or project management.
• Bachelor’s degree in business administration and/or equivalent military experience.
• Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution.
• Experience troubleshooting and managing technical escalations.
• Strong customer focus with a sense of urgency and flexibility to changing circumstances.
• Strong interpersonal and negotiation skills with a high level of teamwork capabilities.
• Recently separated from military service or actively serving in the National Guard/Reserve component.

Nice To Haves

• Background and understanding of Digital Banking services, preferably with experience in Fiserv Digital Banking.
• Ability to drive customer issues to resolution by managing internal resources and detailed communications.
• Experience in managing a technical crisis effectively.
• Ability to successfully manage and coach a small to medium-sized team of diversely skilled storage and data protection engineers.
• Ability to coach and mentor indirect staff.

Responsibilities

• Manage department resources, including defining needs and hiring quality team members.
• Direct the performance management of all direct reports.
• Enforce established processes and create new processes where appropriate.
• Ensure and manage the professional development of team members.
• Manage technical escalations effectively.
• Conduct research on emerging products, services, and standards to support enhancement and development efforts.
• Act as a focal point in tracking problems and establishing trends for system availability.
• Participate in project planning, determining project needs in advance, and establishing timelines to complete projects on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager