Military Account Manager. - (SSO Division - Irvine, CA)

Parker-Hannifin, Corporation•Irvine, CA

68d•$117,554 - $205,782•Onsite

About The Position

Responsible for increasing market share and retaining existing aftermarket business for assigned customers. Provides on-site customer support and marketing coordination at multiple military, or OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.

Requirements

Bachelor's degree (BA) in Marketing, Engineering, or related field.
Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.
Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.
Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).
Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.
Ability to develop and maintain positive customer relationships.
Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership.
Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
Interfaces effectively with all levels within customer and Parker entities. Effectively presents information to management and customers.
Overnight, long-distance travel may be required.

Responsibilities

Acts as primary interface with clients by maintaining on-site presence and developing and maintaining on-going, long term relationships at all levels of the customer's organization.
Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker's reputation and intellectual property.
Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.
Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers' needs and provides an acceptable level of return. Participates in customer contract negotiation.
Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance based logistics agreements or incentives). Understanding of USG contracting process and requirements.
Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.
Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance).
Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.
Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
Responsible for customer and internal Program Management Reviews.

Benefits

Our benefits start on day 1 of employment! We offer comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
Wellness incentive credits leading to reduced healthcare premiums.
Access to Employee Assistance Program (EAP) for health and well-being support.
Access to multiple dental plan options and vision coverage.
Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits.
Reduced healthcare premiums offered with a wellness incentive credit.
Company provided Life Insurance
Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage options, and identity-theft protection.
Competitive salary with an annual bonus incentive plan.
401k Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match.
Generous Paid Time Off Program
13 paid holidays
Parental Leave: 4 weeks at 100% pay for new family additions.
Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
We believe in the importance of work life integration and support a 9/80 Alternative Work Schedule (AWS)
Career development opportunities with up to $10,000 tuition reimbursement per year.
Support for ongoing education through our Educational Reimbursement program.
Business Resource Groups promoting diversity, equity, and inclusion.
Engagement activities celebrated throughout the year. FYE Celebration, anniversary recognition events, employee appreciation, veteran appreciation, and more!
The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.
Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
Dress for Your Day policy, offering flexible work attire options.
Drug-Free Workplace