Milford Visitor Center Manager/Chamber Liaison

Pocono Mountains Visitors Bureau•Milford, PA

just now•Onsite

About The Position

This professional manages the Milford Visitors Center, overseeing staff and operations, and serves as the Chamber Liaison for the Pike County Chamber of Commerce. Their core focus is driving regional tourism by promoting Pocono Mountains activities and amenities while providing direct administrative and event support to both the Chamber and local visitors.

Requirements

High school diploma or equivalent
Minimum 2 years management experience
Ability to write, read, and understand instructions
Customer service skills
Strong interpersonal skills
Working knowledge of Microsoft applications
Good computer skills
Extensive knowledge of the Pocono Mountains region
Ability to lift 30 pounds

Responsibilities

Supervise PMVB Milford Center staff
Do scheduling for the Milford Center Information Specialist staff
Supervise PCCC Part-Time Events Coordinator
Payroll PCCC Part-Time Events Coordinator
Work Closely with EDA Grants and Finance Manager for all Community House related issues
Assist with the development of prospective members by various means, including responding to assigned inquiries, development of leads, acquiring information pertaining to new businesses and determining prospective member needs.
Develops, maintains and nurtures relationships with the Chamber members.
Assists with identification, pursuit and management of revenue generating, and membership serving affinity program opportunities.
Identifies and pursues new revenue opportunities for advertising, marketing and sponsorship.
Collects membership dues and other payments from members.
Produce monthly tracking reports pertaining to membership and retention
Maintain active member database, send invoices and renewal notices, follow up on past due accounts.
Maintain and improve membership promotional materials.
Assist with new member orientations, monthly networking events and programs
Provide staff support for volunteer committees.
Assist with the Chamber database optimization initiatives.
Assist in general office activities including answering telephones, greeting visitors, researching and disseminating information to callers and visitors.
Provides callers with information on availability, reservations and other tourism related requests.
Registers participants for Chamber events and completes financial input in the database.
Maintains the conference room, offices, order supplies.
Supervises maintenance of office equipment (copiers/fax/postage machines/etc.)
Assist with marketing: creation of fliers, e-mail blasts, television and radio appearances.
Assist will Chamber functions, events and committee meetings.
Assist with Chamber social media initiatives and website maintenance.
Assists walk-in visitors with tourist related information
Maintains/upkeeps brochures and clean, tidy, and organized center
Assists the public in emergency situations
Maintains accurate statistics and reference material
Monitor the cleanliness of the Kiosks and bathrooms
Must be available to work evenings, weekends and holidays
Perform other duties as assigned