Midmarket Account Manager

Camber • New York, NY

2d • Hybrid

About The Position

Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber?
We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber
About our Culture:
Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:
1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients.
2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.
We’re seeking a strategic, process-driven, and customer-focused Mid-Market Account Manager to join our team. This role will own a portfolio of high-growth, multi-state healthcare organizations, with complex stakeholder structures and evolving operational needs.
The ideal candidate brings 4–7 years of client-facing experience and a strong track record of managing sophisticated accounts in fast-paced environments. You’ll partner closely with executive stakeholders, operators, and clinical teams to drive value, navigate complexity, and ensure long-term success. This role requires someone who can balance high-touch relationship management with operational rigor, proactively guiding accounts through growth, change, and increasing scale.

Requirements

• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
• Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.
• Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.

Nice To Haves

• Healthcare experience is a plus.

Responsibilities

• Serve as the dedicated point of contact for a portfolio of high-value MM accounts, building and maintaining strong, long-lasting partnerships.
• Provide SME and thought leadership to clients, leveraging industry expertise and running training and enablement in order to help customers adopt Camber best practices and leverage our data/insights.
• Act as the "voice of the customer" for MM accounts — partner with internal Engineering teams to provide critical product feedback, assist with MM feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences.
• Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to MM clients.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on MM-specific complexities and requirements.
• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both MM clients and internal stakeholders.
• Proactively identify and cultivate high-value referrals and expansion opportunities within existing MM accounts to drive significant new business growth and expand Camber's market share in the SMB segment.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Time Off That Counts: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed