Midmarket Account Manager

Camber • New York, NY

1d • Hybrid

About The Position

We’re seeking a strategic, process-driven, and customer-focused Mid-Market Account Manager to join our team. This role will own a portfolio of high-growth, multi-state healthcare organizations, with complex stakeholder structures and evolving operational needs. The ideal candidate brings 4–7 years of client-facing experience and a strong track record of managing sophisticated accounts in fast-paced environments. You’ll partner closely with executive stakeholders, operators, and clinical teams to drive value, navigate complexity, and ensure long-term success. This role requires someone who can balance high-touch relationship management with operational rigor, proactively guiding accounts through growth, change, and increasing scale.

Requirements

• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
• Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.
• Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.

Nice To Haves

• Healthcare experience is a plus.

Responsibilities

• Serve as the dedicated point of contact for a portfolio of high-value MM accounts, building and maintaining strong, long-lasting partnerships.
• Provide SME and thought leadership to clients, leveraging industry expertise and running training and enablement in order to help customers adopt Camber best practices and leverage our data/insights.
• Act as the "voice of the customer" for MM accounts — partner with internal Engineering teams to provide critical product feedback, assist with MM feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences.
• Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to MM clients.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on MM-specific complexities and requirements.
• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both MM clients and internal stakeholders.
• Proactively identify and cultivate high-value referrals and expansion opportunities within existing MM accounts to drive significant new business growth and expand Camber's market share in the SMB segment.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents ( birth, adoption, or foster care) .
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Time Off That Counts: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed