Middle Market Client Experience Consultant: Independence, OH - Hybrid - Cigna Healthcare

Cigna Group • Independence, OH

21d • Hybrid

About The Position

Role Summary: The Client Experience Consultant partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs. Essential Functions & Scope of Role: Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives) Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Requirements

• Bachelor’s degree preferred
• Experience in health-related industry required ; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required
• Strong oral and written communication skills required
• Strong presentation skills required
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required
• If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license.
• Must reside in local market and have ability to commute to local Cigna office in Independence, OH (Cleveland area) 3 days per week.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Knowledge of Cigna funding options, benefits structure, and platforms are preferred
• Salesforce & KnowledgeXchange experience preferred

Responsibilities

• Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
• Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives
• Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees