Mid Office Services Analyst Sr

PNC • Pittsburgh, PA

5d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mid Office Services Analyst Sr within PNC's Private Bank Middle Office organization, you will be based in Pittsburgh, PA. Mid Office Service Analyst Sr will be working on various tasks throughout the day, working with money movement, helping with wires, and other tasks. They will be the "money mover" for Private Bank and Risk Managers. They will also be responsible for updating and adjusting information as needed. Attention to detail is critical, as well as being a self-starter and an independent learner. Communication verbal and written is essential, must be able to interact with clients—OVER THE PHONE. Must be adaptable to new situations, there will be some cross training. Ideal Candidate Will Have: Technical Proficiency Familiar with basic computer operations, including proficiency in Excel, Microsoft Outlook, and OneNote. Attention to Detail and Critical Thinking Demonstrate a strong attention to detail, consistently applying critical thinking to work while effectively managing time to meet deadlines. Client Communication Experience and ability to be comfortable speaking with clients over the phone. Able to de-escalate client concerns during disclosure phone calls, helping to maintain positive client relations. Adaptability Flexible and adaptable to changes in processes, procedures, and policies, adjusting quickly to new situations as needed. Independent Learning Possess the ability to work independently and as a self-motivated learner, continuously seeking opportunities to enhance skills and knowledge. Communication Skills Demonstrate proficiency in both verbal and written communication when interacting with internal and external service partners, as well as management. Effectively convey information and ideas in a clear, professional manner, ensuring that all communications are understood by the intended audience. Maintain professionalism and clarity in all forms of correspondence, adapting communication style as appropriate to diverse audiences and contexts. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Under limited guidance, completes a variety of moderately complex client transactions, reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures. Handles various requests from clients or market partners, performing actions to successfully complete the requests. Provides special focus on complex accounts and relationships. Ensures activities are completed in compliance with line of business standards as well as internal policies and procedures. Serves as an additional resource in providing direction and leadership to other members of the team. May contact clients to obtain required information, respond to questions and resolve problems. May coordinate with internal partners to resolve inquiries and issues. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Technical Proficiency Familiar with basic computer operations, including proficiency in Excel, Microsoft Outlook, and OneNote.
• Attention to Detail and Critical Thinking Demonstrate a strong attention to detail, consistently applying critical thinking to work while effectively managing time to meet deadlines.
• Client Communication Experience and ability to be comfortable speaking with clients over the phone.
• Able to de-escalate client concerns during disclosure phone calls, helping to maintain positive client relations.
• Adaptability Flexible and adaptable to changes in processes, procedures, and policies, adjusting quickly to new situations as needed.
• Independent Learning Possess the ability to work independently and as a self-motivated learner, continuously seeking opportunities to enhance skills and knowledge.
• Communication Skills Demonstrate proficiency in both verbal and written communication when interacting with internal and external service partners, as well as management.
• Effectively convey information and ideas in a clear, professional manner, ensuring that all communications are understood by the intended audience.
• Maintain professionalism and clarity in all forms of correspondence, adapting communication style as appropriate to diverse audiences and contexts.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 4+ years of related business or functional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Corporate Accounting
• Credit Risk Analysis
• Decision Making
• Financial Management
• Financial Operations
• Results-Oriented
• Revenue Recognition

Responsibilities

• Completes a variety of moderately complex client transactions
• Reviews documentation for completeness and accuracy
• Interprets information for correct coding and adherence to established policies and procedures
• Handles various requests from clients or market partners, performing actions to successfully complete the requests
• Provides special focus on complex accounts and relationships
• Ensures activities are completed in compliance with line of business standards as well as internal policies and procedures
• Serves as an additional resource in providing direction and leadership to other members of the team
• May contact clients to obtain required information, respond to questions and resolve problems
• May coordinate with internal partners to resolve inquiries and issues

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree