Mid-Market Director – Absence, Disability Management and Leave (ADML)

WTW • Los Angeles, CA

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About The Position

WTW is launching a new Mid-Market ADML delivery model focused on clients in the 500 to 5,000 life segment. As part of this strategy, we are establishing a new Mid-Market Director role aligned to each of WTW’s six U.S. geographic regions. Each Mid-Market Director will have primary responsibility for ADML delivery, market leadership, and client success within their assigned geography. This is a new role that requires flexibility, comfort with ambiguity, and an entrepreneurial mindset to help build, scale, and refine a differentiated mid-market offering.

Requirements

• Flexibility
• Comfort with ambiguity
• Entrepreneurial mindset
• Deep expertise across claims, underwriting, implementation, and ongoing plan management

Responsibilities

• Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
• Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
• Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
• Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
• Oversee vendor procurement, negotiation, optimization, and performance audits
• Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
• Help define and refine mid-market ADML processes, workflows, and delivery standards
• Serve as a people leader and mentor to consultants supporting mid-market clients
• Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML

What This Job Offers

• Career Level: Director
• Education Level: No Education Listed