Mid-Market Director – Absence, Disability Management and Leave (ADML)

WTW•Los Angeles, NY

21h

About The Position

WTW is launching a new Mid-Market ADML delivery model focused on clients in the 500 to 5,000 life segment. As part of this strategy, we are establishing a new Mid-Market Director role aligned to each of WTW’s six U.S. geographic regions. Each Mid-Market Director will have primary responsibility for ADML delivery, market leadership, and client success within their assigned geography. This is a new role that requires flexibility, comfort with ambiguity, and an entrepreneurial mindset to help build, scale, and refine a differentiated mid-market offering. The role involves owning ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography, serving as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction, and leading projects involving the design and management of absence, disability, leave, life, and AD&D programs. It also includes applying deep expertise across claims, underwriting, implementation, and ongoing plan management, overseeing vendor procurement, negotiation, optimization, and performance audits, partnering with regional sales and leadership teams to support new business pursuits and expansion opportunities, helping define and refine mid-market ADML processes, workflows, and delivery standards, serving as a people leader and mentor to consultants supporting mid-market clients, and contributing to the development of intellectual capital, tools, and scalable solutions for mid-market ADML.

Requirements

10+ years of experience in ADML consulting, brokerage, carrier, or vendor environments
Strong hands-on knowledge of disability claims management, underwriting, and implementation
Proven ability to manage complex client engagements and multiple stakeholders
Experience operating with a high degree of autonomy and accountability
Demonstrated flexibility and problem-solving ability in evolving environments
Strong financial, analytical, and communication skills
Experience mentoring or leading junior staff
Bachelor’s degree required
State Life and Health license required within 90 days of hire
Ability to travel approximately 15–25%, primarily day travel

Nice To Haves

Quantitative coursework preferred

Responsibilities

Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
Oversee vendor procurement, negotiation, optimization, and performance audits
Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
Help define and refine mid-market ADML processes, workflows, and delivery standards
Serve as a people leader and mentor to consultants supporting mid-market clients
Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off
Contributory Pension Plan
Savings Plan (401k)
Non-qualified Deferred Compensation (for Level 38 and more senior roles)
Deferred Savings Plans (for Level 38 and more senior roles)