PT Microtransit Reservations Specialist

Transdev • Goodyear, AZ

13d • $15 - $17

About The Position

The Microtransit Reservations Specialist will report to the Lead Microtransit Operations Supervisor and is responsible for answering inbound call intake related to new Microtransit bookings, cancelations, ETA’s, and general questions. This position also assists with outbound call outreach to eligible Paratransit users in relation to adapting over to the Microtransit Services.

Requirements

• High school diploma or GED required.
• The Ideal candidate will have a minimum (1) years’ experience in a similar customer service role.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Speak fluently in English and Spanish.

Responsibilities

• Answers inbound reservation bookings for Microtransit General Public callers who wish to book new rides.
• Assists with ETA calls.
• Assists with customer cancelations.
• Provides superior customer service at all times.
• Assists With Customer Comment Outreach.
• Assists With Ride Choice/ Paratransit Outreach.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees