Microsoft Dynamics 365 Functional Consultant
About The Position
HyerTek is seeking a Dynamics 365 Functional Analyst to support the design, configuration, and delivery of solutions across the Microsoft Power Platform and Dynamics 365 ecosystem . This role will lead requirements discovery, functional design, and system configuration , working closely with stakeholders to translate business needs into scalable, user-centered solutions. The ideal candidate brings strong experience in business process analysis, Power Platform capabilities, and Dynamics 365 , with the ability to support a wide range of enterprise and government use cases, including case management, workflow automation, and service delivery.
Requirements
- 6+ years of experience supporting IT system implementations as a Functional Analyst, Business Analyst, or Dynamics 365 / Power Platform Consultant .
- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse) .
- Experience working with Dynamics 365 applications (Customer Engagement, CRM, or related solutions).
- Strong understanding of data modeling, workflows, automation, and business process design .
- Experience leading requirements workshops and stakeholder engagement sessions .
- Experience producing clear functional documentation and deliverables .
- Strong communication skills with the ability to bridge business and technical teams .
- Experience supporting case management, workflow automation, or service delivery solutions .
Nice To Haves
- Experience supporting federal, state, or local government clients .
- Experience implementing enterprise or citizen-facing service platforms .
- Microsoft certifications (Power Platform and/or Dynamics 365).
- Experience with Power BI or reporting/analytics solutions .
- Familiarity with Agile/Scrum methodologies .
Responsibilities
- Facilitate requirements workshops with business stakeholders to gather and refine functional requirements.
- Document user stories, acceptance criteria, business processes, and functional specifications .
- Translate business requirements into functional designs and configuration approaches across Power Platform and Dynamics 365.
- Configure and support solutions using Dataverse, Power Apps (model-driven and/or canvas), and Power Automate .
- Support configuration and functional design across Dynamics 365 applications as needed.
- Define and configure tables/entities, forms, views, workflows, business rules, and automation processes .
- Collaborate with technical teams to identify and guide customization, integration, and extension requirements .
- Recommend solution approaches aligned with platform capabilities, governance, and best practices .
- Develop test scripts , support User Acceptance Testing (UAT) , and validate solutions against business requirements.
- Support training, documentation, and user adoption efforts , including creation of user guides and release notes.
- Ensure solutions align with business objectives, platform standards, and security requirements .
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off (PTO) and company holidays
- Flexible work arrangements
- Professional development and certification support
- Employee assistance program (EAP)
- Life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
