Microsoft 365 Operations Lead - Japanese

Cinter Career•Marysville, OH

1d•$80,000 - $100,000

About The Position

This is a Microsoft 365 Operations Lead supporting a client in the automotive industry. The role primarily leads Microsoft 365 operations, including Power Platform, while also providing general M365 operational support as needed, working closely with the senior M365 specialist to assist the client.

Requirements

Minimum 2 years of hands-on experience supporting Microsoft 365 operations
Minimum 2 years of hands-on experience supporting Microsoft Power Platform solutions
Ability to read, understand, and modify existing Power Apps and Power Automate flows
Understanding of Dataverse and Power Platform environment governance concepts
Strong coordination and cross-team communication skills
Business-level proficiency in Japanese

Nice To Haves

Experience supporting Power Automate Desktop (RPA) environments is preferred
Experience working in bilingual (Japanese-English) enterprise environments
Experience coordinating cross-border operational teams
Experience supporting automotive or manufacturing industry clients
Experience leading small operational teams

Responsibilities

Power Platform Operations
Lead daily operations for Power Apps, Power Automate (Cloud & Desktop), Power Virtual Agents, and Dataverse.
Troubleshoot issues and coordinate resolutions, including RPA bot monitoring and runtime problems.
Manage environment governance, including DLP policies, environment monitoring, and COE dashboard coordination.
Handle access control and environment provisioning requests.
Escalate complex issues to Microsoft Support as needed.
Provide guidance to U.S. and Japan-based team members on Power Platform operations.
Perform minor low-code improvements in existing Power Apps and Power Automate solutions when necessary.
M365 Operations
Support daily M365 E5 operations, including Exchange Online, Teams, SharePoint Online, OneDrive for　Business, and Microsoft Advanced eDiscovery.
Respond to user inquiries and service requests.
Assist in preparing monthly and quarterly operational reports.
Handle urgent or exceptional client requests in coordination with the senior M365 specialist.
Cross-Border Team Coordination
Lead and coordinate two U.S.-based team members (Marysville & Los Angeles).
Maintain communication with 8–9 Japan-based team members.
Serve as a bridge between English-speaking and Japanese-only members.
Ensure alignment between on-site operations and offshore support teams.
Client Communication
Maintain close communication with the client on operational matters.
Participate in operational meetings and status reviews.
Gather requirements and recommend practical improvements.