BR-2619 BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern

World Wildlife Fund • Washington, DC

18h

About The Position

WWF seeks a BRIDGE Microsoft 365 Knowledge Management Undergraduate Intern . Join the Productivity & Collaboration Services team at WWF as a Microsoft 365 Knowledge Management & Adoption Intern and help advance how staff across the organization find, use, and trust information in Microsoft 365. This role supports two core functions: improving published content on WWF’s intranet and advancing governance practices for SharePoint and Teams sites. Interns will gain hands-on experience in content design, digital governance, modern SharePoint experiences, and user adoption strategies by contributing to real organizational needs that impact staff globally.

Requirements

• Pursuing an associate’s or bachelor’s program in Knowledge Management, Information Science, Business, Organizational Development, or a related field. Those studying outside these areas are still highly encouraged to apply.
• Must be an actively enrolled student and not received degree at time of internship start date (June 1, 2026 ).
• Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration .
• Demonstrates courage by speaking up even when it is difficult, or unpopular.
• Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
• Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
• Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.
• Strong writing and editing skills with an eye for clarity, structure, and user friendliness.
• Strong interpersonal skills and comfort reaching out to staff across the organization.
• Familiarity with Microsoft 365 tools (SharePoint, Teams, OneDrive); comfortable learning new digital tools.
• Organized, detail-oriented, and able to track multiple content workflows simultaneously.
• Applicants must be legally authorized to work in the U.S.
• This position is not eligible for employment visa sponsorship.

Nice To Haves

• Subject expertise in one or more of the following areas is preferred, but not : Experience with SharePoint content creation, site editing, or information architecture.
• Experience or interest in digital governance, knowledge management, or user adoption strategies .

Responsibilities

• Content Modernization & Intranet Management Review published intranet content to identify outdated, redundant, or inconsistent pages.
• Contact content owners (subject matter experts) to request updates, verify accuracy, and coordinate refresh cycles.
• Update SharePoint pages using modern web parts, layouts, and templates to improve usability.
• Improve navigation, readability, accessibility, and visual clarity following content design best practices.
• Use analytics (e.g., page views, search terms) to understand user behavior and prioritize improvements.
• Microsoft 365 Governance & Site Owner Attestation Workflow Help design, test, and manage a site owner attestation workflow to ensure SharePoint sites and Teams have designated owners and a clear purpose.
• Review site inventories to identify inactive, stale, or ownerless sites.
• Contact site owners for periodic confirmation of ownership and usage; coordinate archival or reassignment as needed.
• Support rollout communications and training for the new attestation process.
• Document governance procedures and contribute to WWF’s Microsoft 365 “ways of working” guidance.
• Adoption, Training & Communications Support Create user-friendly guidance, how-to articles, intranet pages, and quick tips for Microsoft 365 tools.
• Develop communication assets (posts, walkthroughs, short videos, or graphics) to support user adoption.
• Gather user feedback, identify opportunities to simplify processes, and recommend improvements.
• Support migration or cleanup projects as needed (file rationalization, permissions reviews, metadata organization).

Benefits

• WWF interns will be offered a set of professional development opportunities, aimed at increasing their exposure to conservation and sustainability careers. This includes:
• Development discussions with their manager
• Up to two online courses through Cornell University’s eCornell program
• Speed mentoring with different WWF teams
• Opportunity to present their work to intern peers and WWF staff
• Session on resume and interviewing best practices.
• Interns will also have access to an array of networking opportunities. This includes meetings with WWF’s staff and leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree