Mgr, Global Cabling Quality, Global Cabling Quality

Amazon • Herndon, VA

2d

About The Position

AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling
Manager to lead a data center quality team in our Global Network Delivery
organization. As a key leader in our infrastructure team, you will drive
best-in-class cabling quality across AWS' global data centers, helping us
maintain our position as the world's most efficient and cost-effective cloud
infrastructure provider.

In this role, you will lead a team of Cabling Quality Assurance (QA) Program
Managers and Technicians, establishing and maintaining the highest quality
standards for our data center network deployments. Your team will be
instrumental in ensuring that all design, build, scaling, and hardware
installations meet AWS's rigorous quality guidelines, ultimately enabling
seamless cloud services for our customers worldwide.

Your typical day will involve collaborating across multiple disciplines and time
zones. You'll start by reviewing quality metrics from previous day’s inspections
and checklist findings and address any immediate concerns with your team.
Throughout the day, you'll conduct one-on-one meetings with team members,
participate in cross-functional planning sessions, analyze trend data, drive
root cause analysis, and identify improvement opportunities for our programs.

You'll work directly with Cabling Quality Assurance team members as well as
Design, Construction, Deployment managers and vendors to refine structured
cabling and installation standards. You will visit data centers to ensure
compliance, facilitate partner team training, and gather insights for continuous
improvement. You will find yourself leading technical whiteboard sessions to
resolve implementation challenges and presenting quality metrics to senior
leadership.

As part of AWS Infrastructure, our organization prepares, plans, and builds the
data centers that comprise the AWS cloud. This team drives continuous
improvement of AWS Data Centers to provide more efficient and reliable
infrastructure to customers.

Requirements

• Bachelor's degree, or BS degree
• 5+ years of experience in management/team lead function
• 3+ years of experience in a data center technology role or experience with network pathway infrastructure systems
• Demonstrated ability to lead and develop teams with excellent communication
• Strong analytical and problem-solving skills
• Knowledge of project management principles, methodologies, and lifecycle phases to effectively lead project teams and stakeholders
• Ability to comprehend project timelines, deliverables, and resource requirements

Nice To Haves

• Familiarity with ISO9001, ISO11801, TIA568C, TIA942, and/or ANSI/BICSI 002-2014
• Skilled at analyzing data and influencing executive decisions without direct authority
• 3+ years of knowledge in network cabling, optic types, and test equipment
• Experience with physical data center construction, particularly copper/fiber cabling
• Quality assurance methodology and tools experience such as Six-Sigma certification or similar qualification

Responsibilities

• Lead and develop a diverse team of both technical and non-technical Network Cabling Quality Assurance Program Managers and Technicians
• Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements
• Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards
• Manage end-to-end quality metrics, risk management, and preventative measures
• Drive continuous improvement through data-driven process optimization and programmatic focus
• Facilitate the adoption of quality assurance checklists and develop programs focused on remediation strategies
• Serve as the primary quality assurance subject matter expert for cabling and hardware installations
• This position requires 25% travel within the region to AWS Data Centers for project reviews and onsite coordination

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager