Mgr, EHR Applications

University of Rochester•City of Rochester, NY

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Manages team responsible for evaluating, recommending, planning, directing and coordinating information applications, systems and technologies to improve operations, clinical care, use of resources and billing and accounts receivables. Directs assigned groups, projects and activities. Responsible for hiring, performance reviews and personal development of staff.

Requirements

Bachelor's degree and 5 years of relevant experience required
Or equivalent combination of education and experience
Strong attention to detail, ability to develop creative solutions to complex problems and developed critical thinking skills required
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and work to a project plan required
Strong communication and follow-up skills required
Detail-oriented and an ability to probe for information to fully understand the needs of the organization and user community required
EPIC - EPIC Certification upon hire required

Nice To Haves

2 years of supervisory experience preferred
Some familiarity with Meaningful Use (ARRA), TJC and HIPAA and Billing regulations preferred

Responsibilities

Manages team responsible for evaluating, recommending, planning, directing and coordinating information applications, systems and technologies to improve operations, clinical care, use of resources and billing and accounts receivables.
Directs assigned groups, projects and activities.
Responsible for hiring, performance reviews and personal development of staff.
Serves as primary liaison for the electronic health record applications/information system.
Completes the functional design and directs the build of the applications.
Manages all phases of assigned projects and coordinates personnel and other resources as required for the completion of the project.
Coordinates all issues that arise.
Directs work, provides feedback on performance, provides coaching and mentoring, onboards new employees and contributes to performance improvement plans when necessary.
Directs stakeholders and SME’s in reviewing software changes.
Coordinates software updates and changes.
Directs the review and testing of new releases.
Reviews requested enhancements.
Collects information regarding potential system enhancement needs.
Presents details of specifications as prepared by analysts.
Analyzes data conversion needs.
Works with vendor representatives, other IT teams and departments to ensure the system meets end-user needs.
Coordinates in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software.
Investigates preferred choices of end users.
Responds to system technical questions.
Analyzes business operations and implements LEAN operational improvements.
Prioritizes and implements requested changes to the system.
Analyzes new functionality in new releases to determine how it should be used.
Develops and documents internal operational procedures to use in conjunction with EHR applications.
Follows established change control processes and procedures for the system.
Coordinates work across teams to meet URMC strategic goals.
Coordinates with other applications and vendor support for successful completion of upgrades.
Escalates as appropriate to leadership relative to URMC strategic initiatives.
Develops integrated strategies and work plans.
Manages completion of team activities as documented in the work plan.
Directs and guides the activities of assigned staff, and in conjunction with the Project Director, participates in the recruitment, staffing decisions, performance evaluations and other personnel actions.
Utilizes effective communication and problem-solving skills to meet customer needs.
Creates structure that promotes teamwork, collaboration and a positive environment that welcomes debate and discussion.
Models best practice for clinical and operational customers and others on the team, including precepting staff at all levels.
Collaborates with operational governance in priority setting for URMC.
Represents the department at the customer and organizational level.
Other duties as assigned.