Mgr, Donor Relations & Stewardship

Memorial Hermann Health System•Piney Point Village, TX

27d

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. The Manager of Donor Engagement represents the Memorial Hermann Foundation across the organization and in the community. S/he provides leadership and direction, works collaboratively with Foundation and System staff and physicians to advance philanthropic support for the Memorial Hermann Foundation. The Manager supports engagement activities on a daily basis, providing consistency and accuracy to the processes that develop high quality work products at Memorial Hermann Foundation.

Requirements

Bachelor's degree required.
Five (5) years of professional experience in development or a related field; healthcare experience a plus.
Excellent verbal, written and interpersonal communications skills to interact with an array of stakeholders that could include clinical leaders, management, board members and other high-level volunteers, donors, and prospects.
Detail-oriented, possessing a critical degree of accuracy.
Evidence of effectiveness in building and sustaining relationships with donors, staff, partners and physicians.
Working knowledge and understanding of donor development, including prospect identification, cultivation, solicitation, and stewardship.
Goal oriented, problem solver with excellent organizational skills to execute multiple priorities.
Ability to persuade and motivate others.
Ability to work well with a variety of stakeholders and to adapt to changing needs and conditions.
High degree of professionalism, collegiality, maturity and diplomacy required.
Proficient in Microsoft Office products.

Nice To Haves

Knowledge of Raiser's Edge is a plus.

Responsibilities

At the direction of Foundation leadership, executes donor collateral designed to fit the interest of the donor including publications, newsletters, brochures, packets, invitations and updates.
Implements approved communication strategies; creates project collateral that attracts, motivates and inspires philanthropic support.
Maintains internal and external relationships to ensure high quality work products.
Manages details and logistics for communication projects, such as holiday cards, event programs and welcome packets.
Supports Grateful Patient initiatives as requested, including campus circulation.
Secures all details required to coordinate interviews for stories from patients and donors, including consent forms and approvals.
Assists with photo shoots and possibly videos as needed.
Assists with reviewing results of program collateral; evaluates and recommends improvements to streamline tasks and introduce program efficiencies.
Supports writing needs and content creation across Foundation team, including prospect research, constituent profiles, acknowledgement letters, impact reports, proposals and other products as requested.
Works collaboratively with Foundation team members across departments to achieve fundraising goals and deliver results in all assigned areas.
Works with Major Gifts and Donor Engagement & Special Events teams on key Foundation initiatives.
Participates in and supports the fundraising initiates of the Foundation, including special events, the employee campaign and donor engagement activities.
Supports Foundation-based goals that contribute to the success of the Foundation and Memorial Hermann.
Keeps abreast of current best practices in the development profession, continually evaluating new and emerging ideas for potential implementation at the Memorial Hermann Foundation.
Remains informed about developments in the competitive marketplace, especially in the Texas Medical Center and Houston nonprofit community.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.