COORDINATOR, DONOR RELATIONS & STEWARDSHIP

University of Denver•Denver, CO

9d•$26 - $30•Hybrid

About The Position

The University of Denver (DU), a private university, is the oldest independent university in the Rocky Mountain region, with approximately 12,900 students in undergraduate and graduate programs. DU is classified as an R1: Doctoral University - very high research activity as a Doctoral/Research University. Financial Times Higher Education, U.S. News, and The Princeton Review have consistently ranked DU among the nation's top 100 universities and among the top three universities in the state of Colorado. The University of Denver embodies the spirit of exploration and discovery that define our region and our history. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world. The Denver Difference campaign is our most ambitious campaign yet. It marks a dramatic shift in conventional thinking about what the university experience can and should be. DU is setting the bar with our approach to higher education, developing and preparing students to be successful in life in every way. The University of Denver is building an advancement enterprise that mirrors the excellence and innovation of our great institution. Inclusive of alumni engagement, development, operations, and campaign leadership, DU Advancement is building and fostering a culture of deep engagement and philanthropy in support of our bold vision. The Donor Relations & Stewardship team is an integral part of the fundraising success at DU. Centrally supporting University-wide efforts, the team is cross-collaborative, highly communicative, and supportive, where quality, excellence, and initiative are the cornerstones of our work. We serve many constituencies and have a strong focus on delivering good customer service, a pleasant experience, and timely responses to all inquiries. Reporting to the Associate Director of Donor Relations & Stewardship, the Donor Relations & Stewardship Coordinator is responsible for executing and maintaining timely stewardship communications, organizing the signage and physical recognition inventory, and assisting with events, reporting, fund management, and data. They will manage the day-to-day operations of the acknowledgement process, coordinating and collaborating across teams. This professional will be an expert at project management and streamlining complex systems, while keeping timelines on track.

Requirements

Demonstrated experience managing complex systems in time constrained environments.
Advanced knowledge of Microsoft Word and Excel, specifically mail merging and data review.
Excellent interpersonal skills, including verbal, written and organizational skills.
Ability to think innovatively and bring ideas to life.
Outstanding attention to detail and commitment to quality.
An understanding and attitude of customer service; ability to be very flexible and adapt to change.
Must be able to manage time well, particularly while managing competing priorities.
Must be able to work independently and as a part of a group.
Willingness to take initiative, keep a positive attitude, and maintain a professional demeanor.
Adept at problem-solving, critical thinking, and using judgment in situations that that require sensitivity and tact.
Cultural competency; ability to understand and appreciate cultural differences that impact constituents and to communicate effectively across cultures.
Bachelors degree or equivalent combination of education and work experience (Veterans with equivalent combination of military certification/education and experience may substitute for the degree qualification).
2 years of related professional experience (e.g. administrative, operational, constituent engagement) in an office environment.

Nice To Haves

Familiarity with CRM systems and data management (e.g. Salesforce, Banner, Ellucian) is a plus.
Experience in higher education, nonprofit, or similarly complex environment.

Responsibilities

Ensure acknowledgements for all gifts to DU are sent in a personalized, timely and thoughtful manner aligning with industry best practices.
Implement behavior-based acknowledgement programs for first-time donors and recurring giving, ensuring timely and personalized donor recognition.
Prepare, review, and distribute gift acknowledgements on a weekly basis.
Prepare, review, and project manage birthday correspondence for Senior Vice Chancellor and Chancellor.
Track inventory of supplies and resources, maintaining accurate stock levels and anticipating future needs.
Coordinate with external vendors for printing and production of materials, ensuring quality and cost-effectiveness.
Create and maintain inventories for all named spaces on campus.
Assist with documentation and recognition for donors naming new spaces on campus.
Monitor and resolve discrepancies identified during the acknowledgement process; collaborate with the Gifts and Records Administration team to ensure timely and accurate corrections.
Assist with fund management, scholarship stewardship, and gift administration related to stewarding donors.
Assist with various pieces of endowment reporting, impact reporting, scholarship reporting, and other stewardship reports as they arise (e.g., creation, data, writing, proofing, and mailing).
Assist with event preparations - invitation lists, RSVP tracking, nametags, working events, etc.
Assist team on special donor relations and stewardship projects as needed.
Serve as an active and collaborative partner to all central and unit-based advancement functions and other campus colleagues, to foster strategic, effective, and collaborative fundraising practices.
Model “One DU” thinking