Mgr-Digital Commerce (Marketplace Seller Management)

Lowe's Companies, Inc. • Mooresville, NC

3d • Onsite

About The Position

Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. Shape the future of Retail Tech Our CEO is forward-thinking when it comes to tech, and with one of Forbes' Top 50 CIOs leading the charge, you can come to work knowing you'll have access to cutting-edge technology partners, emerging market opportunities, and enterprise resources that few other companies can offer. And if the solution doesn't exist, we empower our teams to forge new partnerships and build it. You have the autonomy to create transformative partnership strategies, and we trust your vision and leadership abilities. We've been around for over 100 years, so we're not going anywhere. You'll have the stability you need to focus on building game-changing partnerships and leading breakthrough innovation initiatives. We also know what it takes to build a winning culture – from collaborating with diverse and curious minds to approaching complex technological challenges with innovative perspectives. You'll be surrounded by peers who are visionaries in their areas – people who can collaborate with you to challenge you, help you grow, and inspire you to drive innovation excellence across our organization. Your Impact The primary purpose of this role is to have single-threaded ownership of a digital commerce segments within Marketplace that are medium to large in size, complexity, and that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to the Marketplace organization that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales/conversion.

Requirements

• Bachelor’s degree Business Administration, Marketing, Operations, Computer Science or related field. or equivalent years of experience in lieu of education requirement, if applicable
• 7 Years Online-commerce/retail merchandising or business operations
• 4 Years Leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources

Nice To Haves

• Master’s degree Business Administration, Marketing, Operations, Computer Science or related field.
• 4 Years Managing a business segment
• Corporate experience, retail a plus
• Experience in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment desired
• International/global workforce experience
• Agile/Scrum/SAFe certification

Responsibilities

• Leads the execution of a digital commerce segment (s) that drives revenue and increases market share.
• Develops operational plans for the team, manages execution, and measures the KPIs.
• Analyzes digital commerce opportunities for a segment of the online business and develops plans to close the gap and exceed customer expectations.
• Provides direction to the team on research needed, actions to take, and priorities.
• Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items.
• Partners with cross-functional business and technology teams to identify and manage interdependencies.
• Manages risks, issues, decisions and scope changes.
• Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
• Analyzes multiple sources of data (e.g. sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
• Serves as a subject matter expert for the digital commerce area assigned to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.
• Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
• Develops and communicates changes or improvements to an online business segment(s) as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed.
• Teach business leaders, peers, and working teams about components and importance of digital commerce.
• Identifies formal and informal training opportunities to develop technical skills for the individual and team.

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount
• For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level