Manager, Program Management - Marketplace Seller Support

Walmart•Bentonville, AR

23h•$70,000 - $130,000•Onsite

About The Position

Position Summary... Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests. The Manager, Program Management role will be a key contributor to the Incubation team in driving UAT and Pilot for newly created Guided Work Flow to support associate success. What you'll do... You’ll sweep us off our feet if: You know Program Management fundamentals and manage complex data driven programs You’re familiar with Marketplace support operations You are able to build strong relationships with your cross-functional partners in the organization You’re organized, disciplined, and can manage multiple projects and accounts simultaneously You have high standards and can hold contributors accountable You are able to drive creative feedback mechanisms from raw associate feedback to actional inputs to Engineering/Product You have experience in the Marketplace Channel You’re stimulated by challenges and are ready to engage at Fortune 1 scale You’ll make an impact by: Manage a team of support associates to drive UAT and pilot testing of new Guided Workflows Drive effective feedback loop: Enable a robust feedback mechanism from incorporating support associate feedback, review and modify into actionable inputs for ops, engineering or product teams Create a successful testing program: Create and drive testing program to improve and accelerate guided workflow rollouts with effective and timely communication of roadblocks to respective teams Building strategic relationships: Able to maintain strong relationships with cross functional teams to maximize the output and efficiency. Drive weekly rhythms with relevant teams to drive improvements and impact Operational Excellence – Able to map processes and identify bottlenecks/problems and drive improvements by setting right KPIs and metrics. Also, able to identify right actions to improve KPIs About Marketplace Support Team: We help sellers sell more efficiently and seamlessly by reducing defects and gaps and creating opportunities for sellers to grow more and connect with customers. We are passionate about our sellers and are a fun, hardworking and innovative group looking for associates to join the team At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎

Requirements

Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.

Nice To Haves

Leading a cross-functional team
Retail Link
Working with profit and loss responsibilities.

Responsibilities

Manage a team of support associates to drive UAT and pilot testing of new Guided Workflows
Drive effective feedback loop: Enable a robust feedback mechanism from incorporating support associate feedback, review and modify into actionable inputs for ops, engineering or product teams
Create a successful testing program: Create and drive testing program to improve and accelerate guided workflow rollouts with effective and timely communication of roadblocks to respective teams
Building strategic relationships: Able to maintain strong relationships with cross functional teams to maximize the output and efficiency.
Drive weekly rhythms with relevant teams to drive improvements and impact
Operational Excellence – Able to map processes and identify bottlenecks/problems and drive improvements by setting right KPIs and metrics. Also, able to identify right actions to improve KPIs