Meters Specialist

Conservice•Logan, UT

About The Position

Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Requirements

Ability to prioritize important and urgent work to meet deadlines
Able to solve a range of repeating issues
Able to independently analyze and reason to make unaided decisions
Desire to develop technical and or Account skills for progression
Talent to stay positive and productive under pressure
Client facing role
Exposure to CRM technology solutions

Responsibilities

Accept ZenDesk tickets in a First-in-First-out method (FIFO)
Offer cause and effect explanations to clients for concerns that they have
Answer any Invoicing questions or WO status questions from NetSuite
Provide Self-help documentation for Properties to troubleshoot their own issues
Troubleshoot high/low consumption issues
Troubleshoot DC/Repeater issues
Provide DIY install support and documentation
Provide feedback on knowledge documents to improve clarity and speed resolution
Provide feedback on repeating trends that could be automated or escalated to product and technology teams
Following up with Conservice team members to ensure that solutions are found
Organizing workload by filtering previously accepted tickets based on priority
Organize and track information to effectively prioritize work
Resolve or delegate client issues to relevant teams within 4 hours
Follow-up with other teams to ensure that solutions are being found
Other duties as assigned by leadership