Meter Supervisor

Capital Region Water•Harrisburg, PA

About The Position

The Meter Supervisor is responsible for developing and leading a team to maintain the metering infrastructure, collecting readings for the billing cycles, overseeing Fireline compliance, and managing cross connection control program. This role involves planning and coordinating readings, ensuring proper maintenance, responding to unread, estimated, high-use, backwards meters and other reports. Supervise, train, and evaluate Customer Care Technicians while setting strategic direction for the division Plan and coordinate installation, calibration, maintenance, and replacement of water meters and MIUs. Oversee Investigation of high bill complaints, readings for settlement sheets, calibration of meters, low pressure issues and investigation of customer leaks. Manage audits for Cross Connection Devices and Fireline services including reading of meters and obtaining volume of water used annually for testing. Review reports on Automated Metering Software and ensure accurate billing cycle readings Coordinate service requests, work orders, and GIS updates using City Works Assess pipes, collaborate with contractors, engineers, and customers to plan and coordinate projects Manage budget for division and purchase equipment, maintain inventory of meters, MIU’s and tools for staff. Develop and maintain standard operating procedures (SOPs) Ensure compliance with safety standards, regulations, and union agreements

Requirements

5-10 years of experience in testing, repair, and installation of utility metering and billing operation depending upon size and complexity of system or any equivalent combination of experience and training which provides the required knowledge, skills and abilities
Experience in water system operations, maintenance, and minor construction
Strong leadership and team development abilities
Knowledge of metering systems, cross connection control, fireline services and billing systems
Knowledge of City Works, GIS systems, and automated metering software
Analytical and problem-solving skills for system performance and troubleshooting
Effective communication skills for working with staff, customers, contractors, and regulatory agencies
Organizational and project management skills, including budgeting and scheduling
Knowledge of safety practices, including confined space entry
Ability to manage conflict and enforce policies fairly
Flexibility to adapt to changing regulations and operational needs
High school diploma or equivalent required

Nice To Haves

Prior supervisory or team leadership experience preferred
Experience working with automated metering infrastructure and related technologies
Supplemental coursework in mechanical or technical subjects preferred

Responsibilities

Maintain the metering infrastructure
Collecting readings for the billing cycles
Overseeing Fireline compliance
Managing cross connection control program
Planning and coordinating readings
Ensuring proper maintenance
Responding to unread, estimated, high-use, backwards meters and other reports
Supervise, train, and evaluate Customer Care Technicians while setting strategic direction for the division
Plan and coordinate installation, calibration, maintenance, and replacement of water meters and MIUs
Oversee Investigation of high bill complaints, readings for settlement sheets, calibration of meters, low pressure issues and investigation of customer leaks
Manage audits for Cross Connection Devices and Fireline services including reading of meters and obtaining volume of water used annually for testing
Review reports on Automated Metering Software and ensure accurate billing cycle readings
Coordinate service requests, work orders, and GIS updates using City Works
Assess pipes, collaborate with contractors, engineers, and customers to plan and coordinate projects
Manage budget for division and purchase equipment, maintain inventory of meters, MIU’s and tools for staff
Develop and maintain standard operating procedures (SOPs)
Ensure compliance with safety standards, regulations, and union agreements