Meter Reading & Field Collections Supervisor

South Jersey Industries • Union, NJ

5d • $84,000 - $134,400

About The Position

Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. At our core, we’re dedicated to being a committed community partner, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future. At Elizabethtown Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights. Position Summary A career in Utility Services will provide the opportunity to be responsible for all field work relating to utility management. This typically includes ensuring all meters, both residential and commercial, comply with state regulations. This role will require solid understanding of the processes, procedures and systems to produce high-quality work on fairly standard problems within the discipline. You will solve moderately complex problems and consider relative value of several alternative solutions to potential issues, before making a recommendation to the path forward. Additionally, you will use analytical skills and judgment to recommend a "best" solution. It is expected that your decisions will impact the quality, efficiency, and effectiveness of the department. Roles within Utility Services are responsible for and closely intertwined with all dispatch and utility operations pertaining to scheduled maintenance and emergency response. The team is responsible for demand forecast planning and working with resource management to meet business goals and objectives in addition to compliance work while providing best in class customer service. This position supervises unionized field operation employees who complete meter reading routes (both electronic and manual), atmospheric corrosion checks, inside leak surveys, paint meter connections, perform regular locks, field collections, turn-ons, meter changes, gas leak reporting, and diversion of service. Roles and responsibilities include, but are not limited to: Supervising day-to-day and long-range activities for a team of hourly and professional employees, both represented and non-represented Prioritizing and assigning resources to ensure tasks are completed in a timely manner, and team, project goals and operational objectives are met in accordance with applicable regulations, policies, and procedures Coordinating with other supervisors and teams to meet area work and output requirements Provides coaching, training, and developing team members on task, skill proficiency and performance on a routine basis Ensure regulatory compliance, accurate and timely meter reading for customer billing and scheduling objectives are met Coordinate training and onboarding of new hires Coordinate with schedulers and dispatchers to ensure adequate resource allocation and work order completion Monitor budget variances and take action when/where needed Supervise staff selection, development and retention. Establish and monitors work goals and objectives. Follows organizational policies and procedures and ensures staff is in compliance. Ensures compliance with local, state, federal regulations, company policies and procedures. Update manuals, records, and systems. Coordinates training for certifications. Responds to customers’ concerns (e.g., work to be performed, damages) via telephone and in person. Participates in and facilitates the interviewing, hiring, and onboarding of new employees in partnership with HR. Position may also assist in management of natural gas emergencies including damages to infrastructure, mass outages, fires, explosions, etc., and may work extended hours beyond normal business hours, including nights, weekends and holidays as needed, to include optional participation in an on-going on call duty rotation as needed.

Requirements

• Bachelor’s degree with a minimum of 5 years of relevant experience.
• In addition, a minimum of 1 year of team lead/coaching experience is required.
• Equivalent work experience may be considered in lieu of degree.

Responsibilities

• Supervising day-to-day and long-range activities for a team of hourly and professional employees, both represented and non-represented
• Prioritizing and assigning resources to ensure tasks are completed in a timely manner, and team, project goals and operational objectives are met in accordance with applicable regulations, policies, and procedures
• Coordinating with other supervisors and teams to meet area work and output requirements
• Provides coaching, training, and developing team members on task, skill proficiency and performance on a routine basis
• Ensure regulatory compliance, accurate and timely meter reading for customer billing and scheduling objectives are met
• Coordinate training and onboarding of new hires
• Coordinate with schedulers and dispatchers to ensure adequate resource allocation and work order completion
• Monitor budget variances and take action when/where needed
• Supervise staff selection, development and retention.
• Establish and monitors work goals and objectives.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Ensures compliance with local, state, federal regulations, company policies and procedures.
• Update manuals, records, and systems.
• Coordinates training for certifications.
• Responds to customers’ concerns (e.g., work to be performed, damages) via telephone and in person.
• Participates in and facilitates the interviewing, hiring, and onboarding of new employees in partnership with HR.
• Position may also assist in management of natural gas emergencies including damages to infrastructure, mass outages, fires, explosions, etc., and may work extended hours beyond normal business hours, including nights, weekends and holidays as needed, to include optional participation in an on-going on call duty rotation as needed.

Benefits

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees