Meter Analyst (Statewide)

Southern Company

8h

About The Position

The Field Support Group Meter Analyst position will report to Field Support Group Supervisor in Customer Operations. This position will be responsible for supporting the Metering Services organization by completing back-office work associated with field employees. The candidate will prioritize and complete meter readings, collections activities and other service order requests, in order to respond to our customers’ needs for electric service. They will need to investigate and resolve field issues referred from the field and add or amend Meter information to informational systems. This position also provides answers to questions from internal and external customers to ensure customers’ needs are met, accurate information is reported, and issues resolved.
Statewide, Local Office to be determined by Location of Successful Candidate and availability

Requirements

• College Degree Preferred but not required.
• Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Watt-Net Plus, Knowledge of Sensus, IEE, RNI, familiar with Metering field service order work, service order management, OFS, Arms and Arms Reporter.
• Behaviors consistent with Our Values
• Demonstrates leadership skills.
• Candidate must be a self-starter, values differences, builds strong relationships and instills trust at all levels while maintaining a strong customer focus.
• Ability to work across work groups, organizations, and regions
• Good interpersonal skills—ability to work with managers, peers, and contractors.
• Good problem resolution skills: ability to identify problems that hinder efficient order management.
• Proficient in oral and written communications
• Good implementation skills
• A focus on the customer with the ability to adapt to change.
• Effective interpersonal and conflict resolution skills to build teamwork and trust.
• Excellent analytical, problem solving and decision-making skills.
• Self-motivated
• Focused on personal and team development.
• Possess good organizational skills.
• Excellent interpersonal skills – individual should be able to interact with employees at all levels of the company.
• Ability to learn and understand field services technology, processes, systems and issues i.e. CSS, ARMS, OFS and various Windows and field service software packages and applications.
• Excellent oral and written communications skills in order to articulate direction of the organization and keep employees informed on current developments within the company.
• Must be able to solve problems proactively.
• Knowledge of GPC customer service policies and procedures and understand Region operations and linkage to Customer Field Services processes and procedures.
• Is Knowledgeable and proficient with Microsoft Office.

Nice To Haves

• Advanced Electric Metering Experience a plus

Responsibilities

• Support all SERP operation (storm emergency restoration preparation) and request. This includes being available 24/7 for emergency response.
• Monitor check-off and refer field orders from the ARMS Check Off List
• Keep Watt-Net Plus updated with new account information, meter changes, functionality codes etc.
• Monitor service orders, Field Order WFMs, Delinquent orders, Unable to complete orders and other service orders requests.
• Coaches and provides developmental feedback on employees to supervisors if problems arise with back-office work.
• Ability to ensure all meter reading, collections and meter service work is completed as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees