Analyst, Meter Data

Epcor•Glendale, AZ

About The Position

Job Summary – Meter Data Analyst The Meter Data Analyst at EPCOR assists in the organization, validation, and useability of water meter reading data. This position provides clarification and support to end users of meter data, and offers assistance to areas such as metering, billing, and customer operations. The role supports EPCOR’s Advanced Metering Infrastructure (AMI) systems and the transition from Automated Meter Reading (AMR) to AMI, including analyzing and diagnosing data integrity gaps, system errors, and providing testing, analysis, and implementation support for system expansion and enhancement. A critical focus of this role is implementing and maintaining data integrity controls related to meter identifiers , and internal system dependencies to ensure reliable and accurate customer information.

Requirements

Bachelor’s Degree Preferred
Five years of experience with utility metering
Five years of experience in business data analysis
Effective interpersonal, verbal, and written communication skills.
Ability to use computer software programs (e.g., e-mail, word processing, spreadsheets, project management , Power BI/Power Query ).
Knowledge of data integrity practices including defining requirements, validation, and dependency management across utility systems.
Basic understanding of water utility operations and utility billing.
Ability to exercise judgment and plan and carry out responsibilities with minimal direction.
Ability to work effectively in a collaborative and inclusive work environment.

Nice To Haves

Database management, SQL, Power Query.
Business Process Improvement
Continual Improvement Process
Customer Relationship Management
Issue Management Process Automations
Regulatory Compliance
Root Cause Analysis
AMI/AMR Transition Support
Multi-System Integration
Data Integrity Controls (Meter Identifiers & Dependencies)

Responsibilities

Monitor, troubleshoot, and maintain EPCOR’s multiple AMI systems to ensure reliable day-to-day operations that facilitate billing, water usage research, leak detection, and consumption analysis.
Support the transition from AMR to AMI by assisting with deployment, integration, and validation activities across different AMI platforms.
Establish and maintain data integrity controls to ensure accuracy of meter identifiers, account linkages, and internal dependencies across customer information systems.
Compile and analyze water consumption data to provide actionable insights and support to operations, billing, regulatory, engineering, and other internal departments.
Provide support to internal customers and departments by answering questions regarding AMI functionality, business processes, and proper use of meter reading equipment.
Collaborate with software support personnel, meter shops, and field staff regarding account and meter information, testing and installation of records and software, monitoring and identifying malfunctions, and updating and maintaining systems related to customer information.
Develop, review, and prepare documentation that supports training, manuals, procedures, or processes related to AMI and AMR transition activities.
Monitor water consumption patterns and/or meter alarms for possible meter tampering, leaks, meter failure, or other anomalies.
Assist with coordinating meter investigations, troubleshooting, and system activities with field personnel and supporting departments.
Engage in other duties as needed that support EPCOR’s Values and help deliver on our Purpose to serve customers and build stronger communities.
Provide after-hours support as needed.