Merchandise Operations Manager US & Canada

HYROX World • Chicago, IL

22d • Onsite

About The Position

HYROX – The World Series of Fitness Racing – is the global sport that combines running & functional fitness into one unique competition format. Founded in Germany in 2017, HYROX is now a worldwide fitness movement with events across 5 continents and tens of thousands of athletes taking part each season. The HYROX North America team is looking for a Merchandise Operations Manager US & Canada located in Chicago, to join our growing U.S. organization! With over 80 races planned globally for the 24/25 season, this role is critical to scaling HYROX’s merchandise and direct sales operations across the U.S. and Canada. You will take full ownership of our on-site retail presence at HYROX events across North America – from store setup and sales execution to logistics and team leadership. This role reports directly to the General Manager North America and collaborates closely with global operations and merchandise teams based in Europe. You will be the driving force behind ensuring a seamless customer experience, operational excellence, and increased merchandise revenue at every race.

Requirements

• 5–8+ years experience in retail or merchandise operations, ideally within the sports, events, or pop-up retail space
• Proven leadership experience managing teams in fast-paced environments
• Strong logistics and inventory management knowledge; WMS implementation experience preferred
• Familiarity with retail setup at live events or festivals
• Excellent organizational, problem-solving, and communication skills
• A hands-on, can-do attitude with the ability to work under pressure and tight deadlines
• Proficiency in English required; Spanish language skills are a plus
• Must be based in or willing to relocate to Chicago, IL
• Willingness to travel frequently (up to 50%) to support HYROX events on-site

Responsibilities

• Lead the development and scaling of HYROX’s merchandise and direct sales operations across North America
• Plan, execute, and oversee on-site merchandise stores at HYROX events – including layout, staffing, and customer experience
• Implement and manage logistics infrastructure, including warehousing, stock control, WMS systems, and distribution
• Integrate global systems and processes to ensure consistency with HQ standards
• Hire, train, and manage seasonal and part-time staff for events across multiple cities
• Create and manage staffing plans based on event size and scope
• Oversee vendor relationships for merchandise procurement, transportation, and equipment
• Monitor and analyze sales data, inventory flow, and operational KPIs to drive continuous improvement
• Ensure compliance with safety, quality, and efficiency standards at every event
• Travel regularly to HYROX races across the U.S. and Canada to lead on-the-ground execution

Benefits

• Health insurance and retirement plan
• Attractive PTO and travel perks
• Work alongside a passionate, high-performance team within one of the fastest-growing sports brands globally
• Significant autonomy and creative freedom in shaping our merchandise operations in North America
• The chance to have a direct, visible impact on HYROX’s customer experience and brand presence
• Dynamic office environment in River North, Chicago, IL

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed