Menu Consultant

Direct Supply•Milwaukee, WI

30d

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Menu Consultant position, you’ll lead the implementation and configuration of DSSI Menu.ai, our AI-enabled menu and nutrition management platform, for senior living customers. You’ll serve as the bridge between senior living dining operations and technology, configuring menus, ingredients, and purchasing workflows while validating AI-generated menu and nutrition outputs for clinical and operational accuracy. You’ll ensure the system is fully optimized prior to customer go-live and partner closely with Product, Sales, and Customer Success teams to align real-world foodservice practices with scalable technology solutions. This role is ideal for a senior living foodservice or clinical nutrition professional who is passionate about leveraging AI and technology to modernize menu management, strengthen compliance, and drive operational efficiency.

Requirements

Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.
Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Strong knowledge of senior living dining operations, menu management, and nutrition workflows, ensuring technology aligns with real-world execution.
Proven ability to evaluate and validate AI-driven outputs against operational and clinical expectations.
High attention to detail and quality assurance mindset, ensuring configuration accuracy prior to customer go-live.
Demonstrated ability to translate customer and operational needs into system configuration and workflow design.
Bachelor’s degree required; degree in Nutrition, Dietetics, Foodservice Management, Supply Chain, or related field preferred.
5+ years of experience in senior living or healthcare foodservice operations, menu management and nutrition systems, foodservice procurement, or healthcare technology implementation.
Experience working with menu systems, nutrition analysis tools, purchasing platforms, or similar operational technologies.
Experience supporting senior living, skilled nursing, or healthcare environments preferred.

Nice To Haves

Registered Dietitian (RD) or Certified Dietary Manager (CDM) credential preferred but not required.

Responsibilities

Lead end-to-end implementation of DSSI Menu.ai for senior living customers, guiding menu setup, ingredient configuration, purchasing alignment, and operational workflow design through successful go-live.
Configure and validate menus, ingredients, vendor linkages, unit conversions, tray cards, tickets, and production settings to ensure operational readiness and accuracy.
Partner directly with customer dining and clinical teams to align system configuration with real-world workflows, therapeutic diet requirements, and regulatory standards.
Serve as the quality gate for AI-generated menus, ingredient mappings, nutrition analysis, and purchasing outputs prior to customer launch.
Review and validate ingredient linking, nutritional data accuracy, menu structure logic, and purchasing alignment to ensure clinical integrity and operational practicality.
Conduct structured pre- and post-go-live audits to identify discrepancies, resolve configuration gaps, and minimize post-implementation disruption.
Provide subject matter expertise on therapeutic diets, ingredient substitutions, nutrition compliance, and senior living foodservice best practices for complex or escalated customer scenarios.
Capture operational feedback and translate it into clear, actionable recommendations for Product Management and Engineering to improve AI logic, workflow automation, and system performance.
Contribute expertise to product roadmap discussions, supporting enhancements such as menu variety modeling, nutrition compliance validation, and AI-driven workflow optimization.
Collaborate cross-functionally with Product, Sales, Customer Success, and Operations to ensure successful implementations and strong long-term customer adoption.
Support late-stage sales conversations, pilots, and proof-of-concept builds by demonstrating how DSSI Menu.ai drives compliance, operational efficiency, cost control, and resident dining quality.
Strengthen customer confidence in AI-enabled menu and purchasing decisions by ensuring system outputs are accurate, compliant, and operationally sound.