Manager, Menu Administration and Implementation.

gategroup

1d•$85,000 - $90,000•Remote

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the Director, Inflight Services (Customer Care), the Manager, Menu Administration and Implementation provide leadership of a team responsible for the interpretation and implementation of menus for a major airline customer, including oversight for all specifications and bill of materials for the in-flight product. The job holder works closely with the customer, gate group and external partners to implement customer designed recipes and menus and is responsible for strategic direction and team performance.

Requirements

Education: Bachelor’s degree or equivalent required.
Work Experience: Experience in a high-volume or the airline industry focused on data analytics is preferred
3-5 years’ experience leading teams responsible for managing complex data and processes to tight deadlines.
Account management experience, working with various levels of leadership and building customer relationships.
Technical Skills: (Certification, Licenses and Registration) Microsoft, Excel, Smart sheet, SaaS platforms, or other cloud-based management systems, Share point, Teams/Zoom
Core Competencies Required: Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
Proactive, attention to detail and time management
Analytical, goal oriented and strategic
Ability to resolve problems by collecting data, establish facts, drawing valid conclusions
Strong leadership, interpersonal and relationship development skills
Strong work ethic, ability to remain calm under pressure, professional and adaptable

Nice To Haves

Experience in a high-volume or the airline industry focused on data analytics is preferred

Responsibilities

Primary menu and recipe administration owner for customer.
Leads a team responsible for the following. a. Using database and web-based systems to create and maintain timely and accurate recipe/ menu specification data. Data points include materials, yields, sourcing data, photos and recipe instructions. b. Maintain Pre-Select Customer Text and Food Service Receipt Text c. Work with the Customer Asset/Equipment team to verity spec sheet data and timelines required for implementation d. Maintain an organized system of coding for current and new codes Domestically and worldwide including all Special Meals
Adheres to robust data integrity process of reviewing and approving final recipes and menus before publication.
Works closely with the customer, gategroup and external partners to support successful delivery of the end-to-end data process.
Recruits, trains, and develops members of the team, then monitors performance of assigned team staff and promotes opportunities for career development.
Responsible for Customer Relationship Management (CRM) requirements and internal Leadership expectations.
Continuously seeks ways to improve the Menu Development process and the service offered to customers.
As requested by customer, provides analytical and technical guidance and process support to customer.
As requested by customer, provides system related guidance on menu equipment to the customers’ galley planning team.
As requested, provides system technical information related to product displacement, discontinuance and substitution scenarios.