Mentor Specialist- Guiding Stars

Children's Home Network•Tampa, FL

4h•Hybrid

About The Position

At The Children’s Home Network, the Mentor Specialist role is crucial for the Guiding Stars-Mentor Program, which adopts a holistic approach to mentoring. The program focuses on intervention and prevention to mitigate the negative impact of trauma on early childhood development. Through mentorship, it aims to strengthen support systems, create safe nurturing environments, promote healing, and empower youth/children to cultivate resilience. The belief is that safe, stable, and nurturing relationships are vital for building resilience, enabling children to thrive and reach their full potential. The organization is seeking a passionate and highly organized Mentor Specialist to oversee the matching process between mentors and mentees. This role is key to ensuring successful and meaningful relationships by pairing participants based on their needs, goals, and preferences. The ideal candidate will possess strong interpersonal skills, a deep understanding of mentorship dynamics, and a commitment to supporting the professional and personal growth of participants.

Requirements

Bachelor's degree in Social Work, Human Services, Education, Psychology, or a related field (or equivalent experience).
One year of experience working with children and families.
Strong background in customer service, conflict resolution, or relationship management.
Excellent interpersonal and communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Ability to work with diverse groups of people and manage multiple stakeholders.
Empathetic and compassionate, with a keen interest in supporting the growth and development of others.
Proficiency in Microsoft Office Suite, CRM tools, and data management systems.
High attention to detail and a proactive approach to problem-solving.
Ability to adapt to changing needs and work in a dynamic environment.
A passion for community development and the value of mentorship.
Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense or license suspension.
Must possess means of providing job related transportation and show proof of required insurance.
Must be insurable under CHN’s current auto insurance policy.
Must successfully complete and maintain FDLE clearance, Federal background and State criminal background check and sexual predator screening.
Current CPR and First Aid Certification.
Ability to communicate effectively, verbally and in writing.
Ability to establish effective working relationships with clients, co-workers, supervisors, and other individuals.
Possess effective interpersonal skills.
Ability to maintain professional boundaries.
Knowledge of agency’s organizational structure, standard operating procedures, and policies.
Knowledge of Department of Children and Families rules and regulations regarding the care of children.
Knowledge of child abuse or neglect reporting procedures and methods.
Knowledge of intervention and behavior management methods, strategies, and techniques.
Knowledge of quality documentation as required by agency standards, rules, and regulations.
Ability to conduct assessments to develop family services, and to provide follow-up services.
Ability to work as a multi-disciplinary team member in a positive productive manner.
Ability to safely operate a motor vehicle, read printed materials, and make observations of physical facilities (Visual).
Ability to understand and comprehend spoken dialogue in individual and group settings (Hearing).
Ability to speak clearly and effectively.

Nice To Haves

Previous experience in mentoring programs, human resources, or program coordination is preferred.

Responsibilities

Conduct detailed assessments of mentee and mentor profiles to understand goals, skills, interests, and preferences.
Utilize data-driven insights to effectively pair mentors and mentees based on compatibility, needs, and program goals.
Ensure that the matching process is fair, inclusive, and aligned with the program's values and objectives.
Act as a point of contact for both mentors and mentees throughout their relationship, offering guidance and resolving any issues that may arise.
Monitor the progress of matched pairs, ensuring that goals are being met and providing ongoing support as necessary.
Provide resources and training to both mentors and mentees to help them succeed in their roles.
Maintain open communication with all participants to facilitate smooth onboarding and engagement in the program.
Organize and host regular check-ins and surveys to collect feedback from mentors and mentees about the matching process and overall experience.
Collaborate with other program staff to ensure seamless execution of program activities and events.
Collect data on match success rates, mentor/mentee satisfaction, and overall program effectiveness.
Complete assigned assessments to measure progress.
Identify areas for improvement and implement strategies to refine the matching process, ensuring continuous program growth.
Stay updated on best practices in mentoring and matchmaking to improve the quality of matches.
Maintain accurate records of all mentor/mentee matches, ensuring confidentiality and compliance with program guidelines.
Assist in the preparation of reports on match metrics, feedback, and program outcomes for stakeholders.