Mentor Mentee Specialist

Faraday Future•El Segundo, CA

About The Position

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact. The Mentor Mentee Specialist is responsible for the day-to-day operations and management of the Mentor-Mentee Program while also serving as a key contributor to delivering a premium, user-centric sales experience. This role combines program operations, sales team enablement, and customer experience excellence—ensuring smooth onboarding, structured team management, accurate sales tracking, and high-quality engagement throughout the purchasing journey.

Requirements

Bachelor’s degree or equivalent experience
1–3 years of experience in sales operations, sales, or related roles
Experience in automotive, robotics, insurance brokerage, or luxury industries preferred
Strong customer service and relationship management skills
Strong coordination and execution ability
CRM and MS Office proficiency
Valid driver’s license
Ability to travel and work weekends

Nice To Haves

AI related experience or system design project experience will be plus
EV or premium sales experience
Experience with structured sales programs
Commission and performance tracking experience
Chinese language skills preferred
Strong communication and ownership mindset

Responsibilities

Manage daily operations of the Mentor-Mentee Program, ensuring all activities run smoothly, program guidelines are followed, and operational standards are consistently maintained across all participants.
Lead onboarding with supply chain team, coordinating closely to onboard new mentors and mentees, ensuring timely activation, proper system setup, and readiness for participation in the sales program.
Manage team hierarchy and system inputs, including team ID allocation, hierarchy updates, and accurate data entry in internal systems to ensure organizational clarity and data integrity.
Track sales data and coordinate with product teams, monitoring and managing sales performance data across teams, working with product and development teams to ensure system accuracy, reporting functionality, and data visibility.
Manage commission validation and payouts, validating sales performance and commission calculations, and coordinating with finance to ensure accurate, transparent, and timely commission payouts in accordance with program rules.
Deliver premium customer experience support, supporting sales teams in delivering a seamless and high-quality customer experience throughout the purchasing journey, ensuring alignment with FF’s premium brand standards.
Collaborate cross-functionally across departments, acting as a central coordination point across sales, finance, supply chain, and product teams to ensure alignment, efficient execution, and smooth communication.
Continuously optimize processes, identifying operational gaps and inefficiencies, and proactively implementing improvements to enhance program scalability, execution efficiency, and overall performance.