Mental Health Crisis Call Center Worker

NORTHWEST COUNSELING AND GUIDANCE CLINIC • Menomonie, WI

1d • $21 • Remote

About The Position

Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, part-time role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.

Requirements

• 2+ years of experience in mental health, behavioral health, or crisis services
• Bachelor’s degree in human services preferred (or equivalent experience)
• Strong skills in crisis intervention, de-escalation, and multitasking
• Excellent verbal and written communication skills
• Proficiency with computers and EHR systems
• Ability to remain calm in high-pressure, emergency situations

Nice To Haves

• Bachelor’s degree in human services preferred (or equivalent experience)

Responsibilities

• Respond to mental health crisis and suicide prevention hotline calls
• Conduct risk assessments and determine appropriate interventions
• Provide emotional support, crisis counseling, and referrals
• Document services in Electronic Health Records (EHR)
• Work independently while collaborating with the crisis response team

Benefits

• Employee Assistance Program (EAP)
• Wellness Program
• Professional Development Assistance
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees