Per Diem Crisis Call Center Mental Health Specialist

Samaritan Daytop Village • Blauvelt, NY

4d • Onsite

About The Position

We are seeking a compassionate and experienced Licensed Social Worker or Licensed Mental Health Counselor to join our dynamic Behavioral Health Call Center team. The ideal candidate will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Requirements

• NYS LMSW OR LMHC strongly preferred licensure for designated programs/divisions based on needs. Social Work Limited Permit accepted.
• Master’s Degree in Social Work or Mental Health Counseling.
• Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.
• In-depth knowledge of NYC's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
• Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Strong active listening, communication, and problem-solving skills.

Responsibilities

• Answer inbound calls and provide empathetic support to individuals experiencing behavioral health challenges.
• Conduct initial screenings and risk assessments to determine callers’ needs, including suicidal ideation, substance use, or other crises.
• De-escalate crisis situations and provide safety planning when necessary.
• Connect callers with appropriate community resources, mental health services, and behavioral health programs.
• Provide referrals to therapists, support groups, and crisis intervention services.
• Follow up to ensure continuity of care and effective service utilization.
• Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards.
• Adhere to HIPAA regulations and ethical guidelines in all aspects of service delivery.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees