Mental Health Case Manager

Community Access • New York, NY

1d

About The Position

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program Description Self-Direction is an innovative pilot program designed to empower financial decision-making and recovery for people who experience mental health concerns. Through the program, participants design wellness goals and then budget for and purchase resources or services that are needed to reach those goals, using dedicated OMH Self Direction funds. The Self Direction Resource Consultants and Director assist participants with recovery action planning, budgeting, and managing funds in keeping with the OMH Self Direction Manual. The program is monitored and evaluated by the Office of Mental Health. Position Overview The Mental Health Case Manager supports the recovery and independence of program participants by promoting self-determination and assisting participants to navigate the Self Direction program. Mental Health Case Managers assist each participant to design person-centered wellness goals and direct a budget toward recovery-oriented goods and services with an individualized budget. The Mental Health Case Manager manages the documentation and operationalization of the participants’ wellness goals, acting as a liaison between the participant and the budgeting authority, as well as community resources that support the participant’s success. Key Performance Indicators All key performance indicators below are expected to be met fully. Document at least one monthly one-to-one meeting to review budget and goal progress with assigned participants. At least 3 monthly contacts are documented with each participant to maintain progress on budgets and goals. Quarterly Assessments are completed thoroughly and on time. Progress Notes are completed within 2 business days of the interaction. Purchases are closed out and receipts collected in the portal within 30 days of submission.

Requirements

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Minimum of two (2) years of experience working in mental health, advocacy, social services, or educational settings required.
• High school graduate or equivalent, required.
• Possess strong understanding of person-centered planning, recovery, and wellness.
• Must be fingerprinted and cleared by the Office of Mental Health.
• Willing to travel to all 5 Burroughs of Manhattan and navigate the NYC transit system.
• Excellent oral and written communication skills.
• Ability to maintain confidential information, as related to position.
• Must be fingerprinted and cleared by the NYS Justice Center.
• Resourceful and possesses strong organizational skills.
• Ability to use commonly utilized business computer programs, email, and cloud-based business platforms.
• Be creative and flexible.
• Show initiative and be responsible for follow-through.
• Ability to work mornings, afternoons, evenings and weekends.

Nice To Haves

• Bachelor’s degree, preferred.
• Bilingual, preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Document at least one monthly one-to-one meeting to review budget and goal progress with assigned participants.
• At least 3 monthly contacts are documented with each participant to maintain progress on budgets and goals.
• Quarterly Assessments are completed thoroughly and on time.
• Progress Notes are completed within 2 business days of the interaction.
• Purchases are closed out and receipts collected in the portal within 30 days of submission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees