Membership Services Representative-Jackson R. Lehman Family YMCA
About The Position
Join Our YMCA Membership Team and Help Build Stronger Communities! The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive. The Jackson R. Lehman Family YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.
Requirements
- At least 16 years old.
- If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
- Demonstrates effective communication and customer service skills.
- Dependable, reliable, self-motivated, and able to handle stress well.
- Attentive to detail, organized, and proficient in other clerical and computer skills.
- Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.
Nice To Haves
- Experience in customer service and administrative/clerical work is preferred.
Responsibilities
- Connect: Build effective, authentic relationships with members.
- Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
- Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.
Benefits
- As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.
- Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
- Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options.
- Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
