Membership & Family Services Associate
About The Position
The Membership & Family Services Associate is a team-oriented, mission-driven individual who seeks to provide customer care to A Place Called Home's members, parents, and community. Under the direction of the Membership and Family Services Manager, the Associate supports the implementation of department and agency goals, REACH objectives, agency best practices, and membership efficiencies. The Associate provides critical customer support while building relationships with families, parents, members, and the community. Ability to speak, write, and read in both Spanish and English is required for this role.
Requirements
- Excellent Communication Skills
- Professionalism
- Customer Service
- Time Management
- Ability to Multitask
- Flexibility
- Mission-Driven
- Dedicated to excellence
- Detail-Oriented
- Resourceful
- Strong Organizational Skills
- Microsoft Office Skills
- Google Suite Skills
- Bilingual (Spanish/English) Required
- High School diploma or equivalent
- 1-2 years experience of related experience and/or training
- Ability to speak, write, read, and understand Spanish (Required)
Responsibilities
- Provides exemplary customer service and hospitality to members and families
- Provides administrative support related to membership enrollment, onboarding, orientation, attendance tracking, and outreach
- Assists in processing membership applications and semester registration forms
- Assists members with the renewal of membership status and semester registration
- Supports the implementation of member retention initiatives
- Assists with the facilitation of new family orientations, parent engagement events and programming, and recruitment events
- Provides a safe environment for members at APCH by assisting in supervision and member dismissal
- Generate, post, and circulate flyer announcements for department events and center closures
- Support the addition of parents/guardians information to the communication system to ensure seamless communication with families regarding center closure updates, events, and important notices
- Support in providing minor first aid to youth as needed
- Perform receptionist duties as needed, including transferring calls and assisting guests
- Maintain and submit all paperwork in a timely fashion
- Mentor through actions and behavior in observing dress code, language, and team support
- Maintains a neat and orderly work area that is presentable to the public at all times
- Participate in all agency events/meetings
- Adheres to the highest ethical and professional standards and values at all times
- Perform other tasks as assigned
Benefits
- A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.
- Please let us know if you are an APCH Alumni/ae
- Background screening required
- A Place Called Home participates in E-Verify
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
