Membership Services Representative

Wakeman Boys & Girls Club•Bridgeport, CT

15h•Onsite

About The Position

The Membership Services Representative is responsible for assisting the Membership Director with front desk administrative tasks, including Daxko database management and clerical/reception at the front desk. The position requires proficiency in task management and has the ability to maintain a high level of organization and customer service in a busy setting. This position is expected to be a maximum of 20 hours per week.

Requirements

Minimum 21 years old
Strong communication skills, both verbal and written
Strong ability to handle basic office and clerical skills
Strong Microsoft Office skills, including Excel and Word
Ability to multi-task and work under pressure while maintaining a positive demeanor with youth
Ability to pass a background check
Organized, reliable, hard-working, strong moral values
Ability to work in an environment with youth

Responsibilities

Effectively utilize the Club's Daxko Customer Relations Manager database to check in members, enroll members in programs, complete data analysis, program payments and other administrative tasks.
Greet and welcome visitors in a warm and professional manner.
Answer and direct incoming phone calls promptly and professionally.
Maintain a clean and organized front desk and reception area.
Manage office correspondence, including sorting and distributing mail and packages.
Assist with scheduling appointments and meetings.
Oversee the implementation of Wakeman Boys & Girls Club's Safety Guidelines and best practice protocols.
Ensure a clean, healthy, safe, positive environment is created and maintained, producing a sense of physical and emotional safety.
Assume other duties as assigned by supervisor.
Manage daily sign-out process which includes verification of parent or other approved adult identification.
Member file management to include gathering necessary documents and authorization forms.
Respond to inquiries via Outlook email and phones.
Pay rate, current pay alignment across the organization for this position in a part‑time capacity.