Membership Services Representative - Opening Shift

Grand Traverse Bay YMCA • Traverse City, MI

1d • $14 - $17

About The Position

Make a difference and transform lives in your community while working in a fast-paced, endorphin-filled atmosphere. As a Membership Services Representative at the Grand Traverse Bay YMCA, you’ll build relationships and engage with members while advancing the mission of a community-oriented nonprofit. Representatives deliver excellent customer service to all members, guests and program participants.

Requirements

• At least 16 years of age
• Excellent interpersonal and problem-solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience
• Basic knowledge of computers
• Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values
• Ability to work independently and as part of a team
• Positive attitude with excellent communication skills
• Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA)
• Must be able to lift minimum of 25 pounds
• Must have schedule flexibility including morning, nights and weekends
• Must be able to work in a fast pace environment
• Long periods of standing, walking, utilizing computer/screen time
• Ability to work in stressful situations and multi-task
• Ability to work as a team or individually

Responsibilities

• Responds to the individual needs of members and program participants
• Provides top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
• Builds positive relationships with members; helps members connect with one another and the YMCA
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed