Membership Retention Coordinator

The Metropolitan Museum of Art•New York, NY

2d•$34•Onsite

About The Position

About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online. Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. About the Membership Department The Met’s Membership program is one of the largest in the world and includes approximately 140,000 loyal Members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30MM per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access. The Membership Marketing team is responsible for all Membership and Annual Fund revenue, including $28MM for Membership renewals, acquisitions, and upgrades; as well as $5MM for the Annual Fund, which includes Member and non-Member gifts to The Fund for The Met. GENERAL STATEMENT OF RESPONSIBILITES & DUTIES: Reporting to the Manager, Membership Retention, you will support the renewal marketing efforts of one of the world’s largest museum membership programs. You will assist with coordinating, designing, and implementing direct marketing campaigns that fit within a larger Membership marketing strategy. You are highly organized, detail-oriented, and a strong project manager. You thrive in a fast-paced environment and excel at both written and verbal communication. Please submit your cover letter and resume to be considered for this role.

Requirements

Bachelor’s degree in marketing, communications, business, or a related field
Excellent proofreading skills, attention to detail, and drive to meet all production deadlines are a must.
2 years of relevant work experience preferred
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) is required.
Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, Basecamp, or similar preferred.
Experience with Tessitura or similar fundraising software is preferred
Experience with InDesign and Photoshop is preferred
Experience in project management, working in production, fundraising databases and/or arts and cultural institutions is preferred

Responsibilities

Support the planning and implementation of the Membership retention marketing strategy to meet ambitious goals and raise more than $27MM each year.
Assist with the development of multichannel marketing campaigns (including print, email, digital, telemarketing, texting, and on-site channels) to retain and increase annual support.
Manage production calendars, develop creative, draft and review copy, and liaise with internal and external partners to create compelling campaign efforts across all channels.
Coordinate with Development, Design, Marketing, and Print Services Departments, among other internal departments and outside vendors, to ensure the timely production and approval of printed and digital materials and designs; assist with the development and design of these marketing materials, including mail, email, paid digital, onsite and more.
Perform quality assurance (QA) review during the approval process and share final assets and launch details with necessary internal partners.
In partnership with the Membership Marketing team, track key performance indicators (KPIs), optimize channel performance, and assist with the analysis of past campaign data to enhance response rates.
Research, identify, and propose marketing opportunities within existing or underperforming audience segments.
Other duties as assigned.

Benefits

Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions